Account Manager

About This Opportunity

We are representing a well-funded fintech company building AI-powered financial infrastructure for business owners. Our client is experiencing rapid growth and needs an exceptional Account Manager to drive customer success, retention, and expansion across their product suite.

This is a high-impact role where you'll own a portfolio of affluent business clients, helping them maximize value from a comprehensive financial platform while directly influencing product development through customer insights.

Responsibilities

• Own end-to-end relationships for a portfolio of high-growth business clients, ensuring successful onboarding, ongoing engagement, and long-term retention
• Drive revenue growth by identifying expansion opportunities, deepening product adoption, and aligning solutions to specific business needs
• Proactively monitor customer health metrics, usage patterns, and spend behaviors to anticipate needs and mitigate churn risk
• Gather and synthesize customer feedback to influence product roadmap, features, and user experience improvements
• Design and document scalable customer success playbooks for a fast-moving, high-growth environment
• Collaborate with Sales, Product, Risk, and Operations teams to deliver seamless customer experiences and measurable business outcomes

What We're Looking For

• 2–5 years of experience in Customer Success or Account Management within FinTech, SaaS, or financial services
• Demonstrated success managing a book of business with strong renewal and expansion results
• Proven track record of consistently hitting and exceeding quotas—top 10% performer preferred
• Excellent communication skills with the ability to explain complex financial or technical concepts clearly and actionably
• Entrepreneurial mindset and comfort operating in ambiguous, fast-changing environments
• Strong analytical capabilities and genuine passion for customer success
• Ability to build trusted relationships with affluent business owners and executives

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy to our client and guide you through their interview process. Please apply exclusively through our platform—do not contact the employer directly, as this is a confidential search.

Pay

This role offers a commission-based incentive plan with estimated on-target earnings (OTE) of $120,000–$150,000, including base and variable compensation.

Location & Work Arrangement

This position is available in San Francisco, Miami, New York, or fully remote within the USA.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity in their teams. We encourage applications from candidates of all backgrounds.