Werkstudent Disposition & Kundenkommunikation (m/w/d)

Responsibilities

We are representing a confidential telecommunications organization seeking a working student to support their service operations and customer coordination team in Hamburg.

In this role, you will:

• Process service requests and manage cases independently within ticketing systems while maintaining high service quality standards
• Coordinate incoming orders and efficiently schedule technician deployments based on operational needs
• Monitor and manage appointments in planning systems to ensure smooth workflow execution
• Handle post-service follow-up tasks and support resolution of outstanding issues
• Communicate directly with customers to arrange and modify appointments in a professional, service-oriented manner

What We're Looking For

• Currently enrolled in a business or technical degree program
• Strong proficiency in Microsoft Office, particularly Excel and PowerPoint; experience with Microsoft Project is a plus
• Ability to work independently and maintain structure even in dynamic situations
• Confident communication skills with a service-oriented approach and ability to coordinate diverse stakeholder interests professionally
• Self-motivated with strong learning ability and a hands-on mentality
• Previous work experience or practical exposure to the telecommunications industry is advantageous
• German language proficiency required for customer communication

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and qualifications. Qualified candidates will then be submitted to our client for consideration. Please do not contact the employer directly—all communication should go through our talent team to ensure a smooth process.

This working student position offers flexible hours to accommodate your study schedule and provides exposure to the fiber optics and telecommunications sector.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from all qualified candidates regardless of background, identity, or experience level.