Customer Service Rep(02550) – 401 W. National Road

Join Domino's as a Customer Service Representative at our Richmond, IN location on 401 W. National Road. We're looking for a full-time team member to deliver outstanding service and support to our customers throughout their ordering and delivery experience.

The Opportunity

As a Customer Service Rep at Domino's in Richmond, you'll play a key role in creating positive interactions that keep customers coming back. Whether handling phone orders, managing walk-in inquiries, or resolving concerns, you'll represent our brand with professionalism and a commitment to excellence. This position offers the chance to work in a fast-paced environment where your communication skills and customer focus make a real difference every shift.

Responsibilities

• Answer incoming phone calls and online customer inquiries promptly and professionally
• Process and confirm customer orders with accuracy using point-of-sale systems
• Handle payment transactions and maintain cash handling procedures
• Address customer concerns and complaints with empathy and problem-solving skills
• Provide information about menu items, promotions, and delivery timeframes
• Coordinate with kitchen and delivery teams to ensure smooth order fulfillment
• Maintain accurate records and assist with basic administrative tasks

Requirements

• High school diploma or equivalent
• Strong verbal and written communication abilities
• Previous customer service or retail experience preferred
• Ability to multitask and stay organized during busy periods
• Friendly demeanor and genuine interest in helping customers
• Willingness to learn and adapt to our point-of-sale and ordering systems

More About Domino's

Domino's is the world's leading pizza delivery company, serving customers in over 90 countries. Our Richmond location is part of a growing network dedicated to quality, speed, and customer satisfaction. We believe our team members are essential to our success, and we foster an environment where every contribution matters.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.