Client Experience Specialist/FMG

About This Opportunity

Our talent team is representing a confidential SaaS organization in their search for a Client Experience Specialist. This is a fully remote position based in the United States, working with clients who rely on digital marketing solutions to grow their businesses.

As the primary point of contact for clients, you'll handle inquiries across phone, live chat, and email—addressing everything from straightforward product questions to more complex technical requests. You'll work within a single client vertical, developing deep expertise in that audience and what success looks like for them.

This is an individual contributor role reporting to a Client Experience Team Lead. The ideal candidate is service-minded, organized under pressure, and able to work independently while maintaining strong collaborative habits.

Responsibilities

• Communicate with clients via phone, live chat, email, and web meetings to ensure their needs are met
• Address client inquiries, issues, and feedback promptly, following up to ensure full resolution
• Perform inbound product and website change requests, from simple configurations to more complex setups
• Set clear expectations on timelines and next steps, following through on every commitment
• Coordinate with internal teams to ensure involved client requests are completed accurately and on time
• Participate in team meetings to share ideas, surface client feedback, and stay aligned on processes
• Use AI tools as part of daily work to draft faster, research smarter, and find better ways to serve clients
• Contribute observations and suggestions to help the team continuously improve

What We're Looking For

• Experience in a client-facing role such as account management, project coordination, or client support
• Exceptional written and verbal communication skills—clear, warm, and professional in every interaction
• Detail-oriented and organized; able to manage multiple client needs simultaneously without anything slipping
• Proactive problem-solver who looks for answers before asking and asks clearly when needed
• Strong follow-up and follow-through abilities; clients always know where things stand
• Collaborative team player who relies on others well and is equally reliable in return
• Comfortable working independently in a fully remote environment with strong async communication habits
• Familiarity with CRM and productivity tools; ability to learn new systems quickly
• Proficient in Google Workspace, Slack, and tech tools in general
• Experience in SaaS, financial services, or marketing technology is a plus
• Already using AI in daily life and excited about what it can do
• Access to a private, secure workspace with reliable internet (minimum 5mbps down / 3mbps up)

How We Work with You

Candidates apply directly through Get A Job.ai. A recruiter from our team will screen your application and conduct an initial conversation. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication should go through Get A Job.ai to ensure a smooth process.

Pay

Pay via Get A Job.ai: $40,000

Get A Job.ai is an equal opportunity employer. We are committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, age, national origin, disability, sexual orientation, pregnancy, military or veteran status, or genetic information.