Endear – Account Manager

About This Opportunity

Our talent team is representing a confidential SaaS client in their search for an Account Manager to join their remote team. This growing technology company serves the retail sector with an innovative platform that has achieved strong product-market fit and sustained profitability. With approximately 20 employees, they maintain a remote-first culture built on trust, autonomy, and high ownership.

As an Account Manager, you'll play a crucial role in ensuring customer success, driving adoption, and identifying expansion opportunities. This is an excellent opportunity for someone who thrives in fast-paced startup environments and wants direct impact on company growth while working closely with sales leadership and founding team members.

Responsibilities

• Develop and maintain strong relationships with existing customers to ensure long-term success
• Conduct customer trainings and onboardings through screenshare walkthroughs and Q&A sessions
• Monitor account health and performance metrics to proactively identify adoption challenges
• Provide strategic guidance and problem-solving to improve customer account performance
• Guide customers through expansion and renewal processes
• Create video and written resources to enhance customer success
• Collaborate cross-functionally with product and marketing teams to facilitate feedback loops
• Support the sales team on smaller sales opportunities as needed
• Provide customer support via chat, email, and phone when required

What We're Looking For

• 2+ years of account management experience at a B2B SaaS company
• Experience working with retail businesses is a strong plus
• Comfortable working in a fully remote environment
• Self-motivated with an entrepreneurial approach to work and process ownership
• Solutions-first mindset with focus on upsells, referrals, and expansion opportunities
• Ability to thrive in fast-paced, ever-changing startup environments
• Strong self-management and task prioritization skills
• Proactive problem-solver who takes action first and asks questions later
• Eager to learn, grow, and take on multiple responsibilities with an "all hands on deck" attitude

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your experience and career goals. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the employer directly, as all communication must flow through our team to ensure a smooth process for everyone involved.

Pay

Pay via Get A Job.ai will be discussed during the screening process based on your experience and qualifications. The position also offers bonus opportunities, comprehensive healthcare including dental and vision, home office or co-working space stipend, and flexible PTO with unlimited vacation days.

Equal Opportunity

Get A Job.ai is committed to fair and equitable recruiting practices. We partner with clients who value diversity and provide equal employment opportunities to all qualified candidates regardless of race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.