Senior Product Manager Technical , Amazon Customer Service

Amazon is seeking an experienced Senior Product Manager Technical to lead strategic product initiatives within our Customer Service organization, based in International, King County. As a full-time member of our team, you'll drive technical product decisions that impact our global customer support ecosystem.

About This Position

Amazon's Customer Service organization is one of the world's largest, serving millions of customers across multiple continents and languages. As a Senior Product Manager Technical in this division, you'll own the vision and execution of critical technical products that enable our customer service teams to deliver exceptional experiences. You'll operate at the intersection of technology, customer needs, and business strategy, influencing how we scale support globally.

Day-to-Day Responsibilities

• Develop and communicate product strategy and roadmaps for technically complex customer service solutions
• Partner with engineering, design, data, and operations teams to define requirements and drive successful product launches
• Analyze metrics, customer feedback, and operational data to prioritize features and improvements
• Lead cross-functional initiatives that improve efficiency, quality, or customer satisfaction in service delivery
• Mentor and collaborate with junior product managers and technical stakeholders
• Conduct competitive analysis and stay current with industry trends in customer service technology

What You Bring

• 7+ years of product management experience, with at least 3 years in a senior or technical capacity
• Strong technical foundation—engineering background, computer science education, or equivalent hands-on technical experience
• Proven track record shipping complex products in large-scale environments
• Excellent communication and influence skills across technical and non-technical audiences
• Deep customer empathy and passion for solving real problems for end users
• Data-driven mindset with ability to synthesize insights into actionable strategy

Why Join Amazon

You'll work within a customer-obsessed organization committed to being Earth's most customer-centric company. Join a team that operates at global scale, where your decisions touch millions of customer interactions daily. This role offers significant opportunity to grow as a leader, access to cutting-edge technology, and the chance to shape the future of customer service innovation.

Applying for This Role

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