Industrial Client Service Leader – Industrial Water/Wastewater

Join CDM Smith as an Industrial Client Service Leader based in Smyrna, Kent County, where you'll drive client success and project delivery in the industrial water and wastewater sector. This is a full-time opportunity to lead client relationships, coordinate complex projects, and shape the career path you envision.

About the Role

As Industrial Client Service Leader, you'll be the primary point of contact for key clients in the water and wastewater industry, managing expectations, ensuring project success, and building lasting partnerships. You'll bridge technical teams and client stakeholders, translating complex industrial solutions into clear communication and measurable outcomes. This role combines strategic client management with hands-on project coordination, requiring someone who thrives in both relationship-building and operational execution.

What You'll Do

• Oversee client relationships and serve as the lead point of contact for industrial water and wastewater projects
• Coordinate project delivery timelines, budgets, and scope to ensure client satisfaction and contractual compliance
• Lead cross-functional teams to align project objectives with client goals and industry standards
• Manage communication between technical staff, project managers, and client leadership
• Identify opportunities for project expansion, efficiency improvements, and long-term client value
• Monitor project performance, quality standards, and client feedback to drive continuous improvement
• Contribute to business development through strong client advocacy and relationship deepening

What We're Looking For

• Proven experience in client service, account management, or project leadership within industrial services, water/wastewater, or engineering sectors
• Demonstrated ability to manage multiple client relationships and coordinate complex projects simultaneously
• Strong communication and interpersonal skills with the ability to influence at all organizational levels
• Project coordination experience and familiarity with water and wastewater industry practices, standards, or regulations
• Problem-solving mindset with ability to navigate technical concepts and translate them for diverse stakeholders
• Leadership capability and comfort developing team members and fostering collaboration

About CDM Smith

CDM Smith is a leading engineering and construction services firm dedicated to delivering meaningful solutions in water, wastewater, environmental, and infrastructure sectors. We invest in our people, valuing diverse perspectives and creating an environment where your contributions directly impact important projects.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.