SVP, Director of Client Services (Omni-Channel, Pharma Agency)

SVP, Director of Client Services (Omni-Channel, Pharma Agency) at Avalerehealth in New York, New York

Role Overview

Avalere Health is seeking a SVP, Director of Client Services to lead our omni-channel client services team. This role will be pivotal in ensuring seamless and comprehensive support for our clients across various sectors within the pharmaceutical industry. The ideal candidate should possess strong leadership skills, a deep understanding of the pharma landscape, and experience in delivering high-quality service solutions.

What You'll Do

• Lead a team of client services professionals to deliver exceptional support for our clients.
• Develop and implement strategies to enhance client satisfaction and retention.
• Collaborate with cross-functional teams, including advisory, medical, and marketing departments, to ensure cohesive service delivery.
• Oversee the management of client relationships, ensuring all needs are met efficiently and effectively.
• Drive innovation in our omni-channel approach to meet evolving client demands.

What We're Looking For

• A minimum of 10 years of experience in client services or a related field within the pharmaceutical industry.
• Proven leadership skills with a track record of successful team management and development.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent communication, negotiation, and problem-solving skills.
• Experience in developing and implementing service strategies and processes.

More About Avalerehealth

Avalere Health is united by a single purpose: to ensure every patient receives the care they need. Our teams of advisors, medical experts, and marketers work together to create innovative solutions that break down barriers in healthcare. We are committed to fostering an inclusive culture where employees can bring their whole selves to work, supported by our six Employee Network Groups dedicated to diversity, equity, and inclusion.

Our flexible approach allows for a blend of in-office and remote work, with major city hubs serving as collaboration centers. Homeworkers are equally supported through social opportunities and resources. We offer an accredited Fertility Friendly employer policy, enhanced parental leave, and a culture of flexibility to ensure every employee can thrive.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.