Sr. Account Manager, Strategic Accounts

Backblaze External Website is hiring a Sr. Account Manager, Strategic Accounts for a remote position in the United States. We need an experienced account leader to build and expand relationships with our most valuable customers, managing strategic accounts worth millions in annual recurring revenue.

What This Role Involves

This hybrid position combines account management, customer success, and commercial growth. You'll be the primary operational contact and trusted advisor for our largest customers, handling day-to-day relationship management while our executive team manages C-suite connections. You'll ensure accounts run smoothly, uncover expansion opportunities, and maintain relationships across multiple stakeholder layers within each organization. Success requires understanding both the technical and business sides of cloud infrastructure—you'll speak fluently about storage architecture, API design, egress economics, and data pipelines.

Your Responsibilities

• Manage operational health and escalations for a portfolio of strategic accounts with multi-million dollar ARR
• Serve as the day-to-day voice of Backblaze to customers, coordinating between Support, Engineering, and Product teams
• Identify and develop expansion opportunities by building deep customer relationships and understanding their infrastructure evolution and business challenges
• Prepare executives for high-stakes customer meetings with comprehensive account context and relationship intelligence
• Collaborate with Solutions Engineers on technical discovery, architecture reviews, and proof-of-concept engagements
• Negotiate renewal and expansion terms in partnership with executives, bringing account context and relationship capital to the discussion
• Maintain accurate pipeline, account health, and forecast data in our CRM system
• Achieve ramp milestones at 90, 180, and 270 days while establishing credibility and building expansion pipeline

Skills & Qualifications

• 7+ years in hybrid Account Management, Customer Success, or Strategic Sales roles within cloud infrastructure, storage, networking, or related technical sectors
• Demonstrated success managing and growing multi-million dollar accounts with measurable expansion and net revenue retention results
• Deep knowledge of object storage, S3-compatible APIs, data pipeline design, egress cost optimization, and multi-cloud environments
• Ability to communicate complex technical concepts with customer infrastructure teams—comfortable whiteboarding architectures and discussing integration patterns at a conceptual level
• Track record building relationships across multiple organizational levels with technical decision-makers in infrastructure, DevOps, storage engineering, and procurement
• Proven quota attainment at senior level with documented expansion outcomes
• Strong operational discipline: tracking open issues, following through on commitments, and proactively preventing account problems
• Understanding of AI and machine learning workload storage requirements, media processing pipelines, enterprise backup architectures, and developer platform needs
• Excellent CRM discipline with consistently current and useful account documentation

About Backblaze External Website

Since 2007, Backblaze has provided cloud storage solutions to over 500,000 customers in 175+ countries, managing more than three billion gigabytes of data. We went public on the Nasdaq in 2021 and now generate over $100 million in annual revenue. We're the specialized cloud storage leader helping customers break free from expensive legacy vendors and embrace the open cloud. Benefits include family healthcare (dental and vision), competitive base salary ($150,150 to $192,500), 401K and RSU grants, ESPP, flexible vacation, parental leave, MacBook Pro with personalization stipend, childcare and fertility support, professional development, commuter benefits, and a workplace culture built on work-life balance. We are an Equal Opportunity Employer committed to diversity and inclusion.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.