- Full Time
- Grand Prairie, TX
AG at a glance
SEC filings mentioning "AG": 10,000+ · SIC industry: Pharmaceutical Preparations — search EDGAR
AG
Join AG as a Military Customer Service Rep II in Grand Prairie, TX. In this full-time position, you'll deliver exceptional support to military personnel and their families, handling inquiries, resolving issues, and building lasting customer relationships with people who depend on reliable service.
About This Position
This Military Customer Service Rep II role is a full-time position based in Grand Prairie, TX. You'll be the frontline representative for AG's military customer base, answering questions, troubleshooting problems, and providing knowledgeable, empathetic support across multiple channels. This is a direct customer engagement role that values clear communication, quick thinking, and genuine commitment to military customer success.
Key Responsibilities
- Handle customer inquiries from military personnel and family members via phone, email, and other communication channels
- Troubleshoot and resolve customer issues, escalating complex cases appropriately
- Provide accurate product and service information tailored to military customer needs
- Document interactions and maintain detailed customer records
- Follow AG procedures and compliance standards consistently
- Support military customer retention and satisfaction goals
What You Bring
- Proven customer service experience, preferably with military or government clientele
- Strong verbal and written communication skills
- Patience, empathy, and ability to remain calm under pressure
- Attention to detail and accuracy in documentation
- Ability to multitask and prioritize in a fast-paced environment
- Willingness to learn AG systems and processes
- Professionalism and reliability
Why Join AG
AG serves military customers with dedication and integrity. As a Military Customer Service Rep II, you'll work for a company that values its military customer base and provides meaningful support to those who serve. This is an opportunity to make a direct difference in the lives of military personnel and families while building a stable career in a full-time role.
Next Steps
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit ag.wd3.myworkdayjobs.com.
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Working in Grand Prairie, Dallas
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Texas is the most populous state in the Southern United States. It borders the American states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, and New Mexico to the west. To the south and southwest, it has an international border with the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas, along a natural boundary formed by the Rio Grande. Texas has a coa
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Walkability: Above average walkable (12.7/20) — via EPA National Walkability Index
- Elevation 162m (531 ft)
Source: Wikipedia (state)
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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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