IT Infrastructure Engineer

About This Opportunity

We are representing a confidential ICT solutions organization with global operations, currently seeking an IT Infrastructure Engineer to join their Philippines-based team. This role focuses on managing critical IT documentation while supporting infrastructure operations in a dynamic technology environment.

Responsibilities

In this position, you will:

• Develop, maintain, and govern a centralized IT documentation repository covering infrastructure systems, network topology, server configurations, and asset inventories
• Create and update standard operating procedures (SOPs), runbooks, technical guides, and architecture diagrams for all IT infrastructure components
• Establish and enforce documentation standards, templates, and version control practices across the IT team
• Conduct periodic reviews and audits of existing documentation to ensure accuracy, relevance, and compliance with organizational and regulatory requirements
• Manage document lifecycle processes including creation, approval, revision, and archival
• Assist in the installation, configuration, and maintenance of servers, networking equipment, storage systems, and related infrastructure
• Document change management activities, including system upgrades, patching schedules, and infrastructure modifications
• Support incident management processes by maintaining accurate records of incidents, root cause analyses (RCA), and resolution steps
• Ensure IT documentation aligns with ITIL frameworks, ISO 27001, or other relevant standards
• Support internal and external audits by preparing and presenting accurate, up-to-date documentation packages
• Liaise with system administrators, network engineers, security teams, and business units to gather technical information
• Provide guidance and training to IT staff on documentation tools, standards, and best practices

What We're Looking For

Education:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related discipline
• Relevant professional certifications such as ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent are advantageous

Experience:

• Minimum 1–3 years of experience in IT infrastructure, systems administration, or a related role
• Demonstrated experience in producing technical documentation, SOPs, or knowledge base articles in a corporate IT environment
• Exposure to ITIL-based service management practices is preferred

Technical Skills:

• Strong proficiency in English language, both written and spoken
• Proficiency with documentation and knowledge management tools
• Solid understanding of IT infrastructure components including servers, networking, virtualization, storage, and cloud services
• Familiarity with diagramming tools such as Microsoft Visio, draw.io, or Lucidchart
• Working knowledge of ITSM processes including change management, incident management, and asset management
• Basic scripting knowledge (PowerShell, Bash, or Python) for automating documentation tasks is a plus

Soft Skills:

• Exceptional written and verbal communication skills with an ability to translate complex technical concepts into clear, accessible content
• Strong attention to detail and a methodical approach to organizing and maintaining information
• Self-motivated with the ability to manage multiple documentation projects simultaneously
• Collaborative team player who works effectively with technical and non-technical stakeholders

How We Work With You

Our talent team at Get A Job.ai manages the entire recruitment process for this confidential client engagement. When you apply through our platform, a dedicated recruiter will screen your qualifications and coordinate all communication with the hiring organization. We ask that candidates work exclusively through Get A Job.ai and not contact the client directly, as this allows us to best represent your interests and ensure a smooth hiring process.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity in their workforce. All qualified applicants receive consideration without regard to race, color, religion, gender, national origin, age, disability status, or any other protected characteristic.