Inbound Sales & Retention Specialist

Bluepeak is hiring a full-time Inbound Sales & Retention Specialist at its Glendale, Denver location — a frontline role built for driven communicators who want to shape how customers experience next-generation connectivity from the moment they first call to the day service goes live.

About the Role

As an Inbound Sales & Retention Specialist, you are often the first voice a customer hears and the last reason they stay. You will handle inbound inquiries from prospective and existing subscribers, guide them toward the right service plan, close sales over the phone, and take ownership of the full pre-install customer journey. This is a high-impact, revenue-generating position at the heart of Bluepeak's growth in the Denver metro area.

What You'll Do

• Answer inbound sales calls and convert prospects into Bluepeak subscribers by recommending the right service packages
• Deliver a consultative, customer-first experience that makes the sign-up process feel simple and welcoming
• Own the customer relationship from the initial call through successful installation scheduling
• Identify retention opportunities by engaging with customers considering cancellation and presenting compelling reasons to stay
• Upsell and cross-sell services where they genuinely fit the customer's needs
• Accurately capture customer information and update records in CRM tools
• Collaborate with internal teams to ensure seamless handoffs and a consistent customer experience
• Consistently meet or exceed individual sales and retention targets

What We're Looking For

• Prior experience in inbound sales, customer retention, or a phone-based customer service role
• Confident, clear communicator with strong active-listening skills
• Proven ability to close sales and handle objections in a respectful, solutions-focused way
• Comfortable working in a structured, metrics-driven environment
• Proficiency with CRM platforms and basic computer applications
• Self-motivated with a team-oriented mindset and a genuine interest in helping people
• High school diploma or equivalent; additional education or telecom experience is a plus

About Bluepeak

Bluepeak is a broadband provider committed to pushing the boundaries of what's possible for the communities it serves. By bringing reliable, high-speed internet to underserved and growing markets — including Glendale and the broader Denver area — Bluepeak is redefining how people connect at home and at work. Joining the team means becoming part of an organization that values innovation, community impact, and the people who make it happen.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.