- Company: Berkheimer Tax Innovations
- Location: Bangor, Pennsylvania
- Salary: Pay not listed
Berkheimer Tax Innovations at a glance
Inbound Customer Service Representative at Berheimer Tax Innovations in Bangor, Pennsylvania
What This Role Involves
At Berkheimer Tax Innovations, we are seeking dedicated and customer-focused individuals to join our team as Inbound Customer Service Representatives. This role involves handling a variety of customer inquiries through phone calls, emails, and live chats. You will be responsible for providing accurate information, resolving issues efficiently, and ensuring high levels of customer satisfaction.
Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Resolve customer concerns and complaints effectively
- Provide accurate and detailed information about tax-related services
- Update customer records accurately and maintain confidentiality
- Adhere to company policies and procedures for handling sensitive data
- Participate in ongoing training to stay updated on new tax regulations and services
Requirements
- A minimum of 1 year of customer service experience is preferred
- Strong communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Proficient in using Microsoft Office Suite or similar software
- Experience with CRM systems such as Salesforce a plus
- Able to work flexible hours including evenings and weekends if needed
- Must be willing to work full-time, on-site at the Bangor location
Why Join Berkheimer Tax Innovations
Joining our team means being part of a company with over 90 years of experience in tax collection and related services. We pride ourselves on providing reliable and efficient services to more than 2,600 clients statewide, making us the largest tax collector in Pennsylvania. Our commitment to excellence and customer satisfaction is reflected in everything we do.
Apply Today
Are you ready to take on a challenging role where you can make a difference? If so, we encourage you to apply today! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Berkheimer Tax Innovations online
Working in Bangor, Pennsylvania
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 197,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
About this role & career path
Traits that fit this role
- Optimism
- Empathy
- Self-Control
- Social Orientation
- Cooperation
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 1-2: Very Little to Some Preparation Needed. Usually requires a high school diploma or GED, though some occupations may not. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Inbound Customer Service Representative
- Employer Berkheimer Tax Innovations
- Location Bangor, Pennsylvania
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 4, 2026
- Apply by September 4, 2026
- Country United States
- Overview Full job description on this page (304 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Inbound Customer Service Representative (Financial)
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
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Occupation family: Inbound Customer Service Representative (Financial)
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