- Company: Hamilton City Council
- Location: Hamilton, Waikato
- Salary: Pay not listed
Hamilton City Council at a glance
SEC filings mentioning "Hamilton City Council": 1 — search EDGAR
Registered as a global legal entity (LEI 9845008PDT9C0DE3B896, NZ) — via GLEIF
CUSTOMER SERVICE SUPPORT REPRESENTATIVE | Hamilton City Council | Hamilton, Waikato
About the Role
The Customer & Community Unit at Hamilton City Council is dedicated to bridging the gap between various council units and our residents. As a Customer Service Representative, you will be the first point of contact for our community, ensuring that every interaction is positive and informative. No two days are ever the same as each resident or customer brings unique needs and inquiries.
Key Responsibilities
- Respond to inquiries from residents and customers via phone, email, and in-person visits.
- Provide accurate information about council services, policies, and procedures.
- Assist with problem resolution and escalate issues as necessary.
- Maintain a professional demeanor and ensure customer satisfaction.
Requirements
- Excellent communication skills (verbal and written).
- A strong ability to handle multiple tasks efficiently in a fast-paced environment.
- Basic knowledge of Microsoft Office applications is preferred.
- A passion for public service and community engagement.
About Hamilton City Council
HAMILTON CITY COUNCIL prides itself on being the voice of its residents while serving as the face of the organization. Our mission is to create a vibrant, sustainable, and connected community where every resident can thrive. We are committed to excellence in public service and strive to make our city a better place for everyone.
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Working in Hamilton, Ontario
Weather right now in Hamilton, Hamilton region: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Hamilton is a port city in the Canadian province of Ontario. Hamilton has a population of 569,353 as of the 2021 Canadian census, and its census metropolitan area, which encompasses Burlington and Grimsby, has a population of 785,184. The city is situated approximately 45 kilometres (28 mi) southwest of Toronto in the Greater Toronto and Hamilton Area (GTHA).
Tennessee, officially the State of Tennessee, is a landlocked state in the Southeastern region of the United States. It borders Kentucky to the north, Virginia to the northeast, North Carolina to the east, Georgia, Alabama, and Mississippi to the south, Arkansas to the southwest, and Missouri to the northwest. Tennessee is the 36th-largest by area and the 15th-most populous of the 50 states. Accor
🇨🇦 Relocation safety for Canada: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Canada: 6.9% — via World Bank
GDP per capita in Canada: $55,698 — via World Bank
Consumer price inflation in Canada: 2.1% (annual) — via World Bank
Real GDP growth in Canada: 1.7% (annual) — via World Bank
Average hours worked per year in Canada: 1,687 — via OECD
Cost of living in Tennessee: 8.1% below the national average — via BEA
Minimum wage in Tennessee: $7.25/hr — via FRED
Real GDP per capita in Tennessee: $61,429 — via FRED
Home prices in Tennessee (year over year): +3.5% — via FRED
Median household income in Hamilton County: $72,568 — via US Census ACS / Data USA
Average commute time in Hamilton County: 22 min — via US Census ACS / Data USA
Most common commute in Hamilton County: Drove Alone (74%) — via US Census ACS / Data USA
Households with home internet in Hamilton County: 92% — via US Census ACS / Data USA
Typical climate: average high 72°F / low 50°F year-round (summers around 89°F, winters around 33°F) — via NOAA 1991-2020 Normals
Unemployment rate in Hamilton: 6.9% — via Statistics Canada
Average 2-bedroom apartment rent in Hamilton: CA$1,656/mo — via Statistics Canada / CMHC
- Elevation 235m (771 ft)
Source: Wikipedia (state)
Build the skills for this role
Focus on clear written and verbal communication, CRM or ticketing tools, de-escalation, and accurate record-keeping. Build product knowledge of local council services. No specific certification list was provided for this posting.
Prepare STAR examples of difficult customers, multitasking under volume, and following policy. Be ready to discuss why public-sector service matters and how you stay accurate when information is detailed. Ask about channels, SLAs, and training.
Strong fit if you enjoy helping the public, follow process carefully, and stay composed under pressure. On-site work in Hamilton, Waikato suits candidates who prefer structured municipal service over remote retail-style support.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Service Support Representative
- Employer Hamilton City Council
- Location Hamilton, Waikato
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 4, 2026
- Apply by September 3, 2026
- Country Canada
- Overview Full job description on this page (235 words)
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