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Strong fit if you like structured inbound phone work, careful documentation, and resolving account issues for a tax-services employer in a non-remote Bangor-area role.
As an Inbound Customer Service Representative at Berkheimer Tax Innovations, you would handle phone and in-person contacts about tax-related products or services, log inquiries and complaints, verify fixes, notify customers of outcomes or adjustments, and process billing, deposits, address changes, or discontinuance orders on computer systems.
No. The listing is marked non-remote for the Bangor / Northampton County area posting.
Inbound customer contact, logging interactions, checking that problems were fixed, and completing billing or account paperwork on computers.
Practice clear phone communication and records discipline; free HubSpot and Alison customer service courses match this occupation family.
Public-domain labor data — prepare examples for 2–3 of these.
Inbound Customer Service Representative at Berheimer Tax Innovations in Bangor, Northampton County What This Role Involves At Berkheimer Tax Innovations, we are seeking dedicated and customer-focused individuals to join our team as Inbound Customer Service Representatives. This role involves handling a variety of customer inquiries through phone calls, emails, and live chats. You will be responsible for providing accurate information, resolving issues efficiently, and ensuring high levels of customer satisfaction. Responsibilities Respond to customer inquiries in a timely and professional manner Resolve customer concerns and complaints effectively Provide accurate and detailed information about tax-related services Update customer records accurately and maintain confidentiality Adhere to company policies and procedures for handling sensitive data Participate in ongoing training to stay updated on new tax regulations and services Requirements A minimum of 1 year of customer service experience is preferred Strong communication skills, both written and verbal Ability to multitask and prioritize tasks effectively Proficient in using Microsoft Office Suite or similar software Experience with CRM systems such as Salesforce a plus Able to work flexible hours including evenings and weekends if needed Must be willing to work full-time, on-site at the Bangor location Why Join Berkheimer Tax Innovations Joining our team means being part of a company with over 90 years of experience in tax collection and related services. We pride ourselves on providing reliable and efficient services to more than 2,600 clients statewide, making us the largest tax collector in Pennsylvania. Our commitment to excellence and customer satisfaction is reflected in everything we do. Apply Today Are you ready to take on a challenging role where you can make a difference? If so, we encourage you to apply today! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!
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