Front Desk Supervisor

Atriumhospitality invites qualified candidates to apply for the Front Desk Supervisor role based in Charlotte, NC. This full-time Front Desk Supervisor opportunity centers on guiding daily front desk activities and elevating service standards for everyone who arrives.

About This Position

The Front Desk Supervisor at Atriumhospitality in Charlotte, NC takes ownership of front desk operations to keep service smooth and consistent throughout every shift. Working on-site in Charlotte, NC, the Front Desk Supervisor balances staff leadership with hands-on support during peak and off-peak periods. The position demands calm decision-making, clear direction for team members, and a focus on creating positive first and last impressions. Full-time Front Desk Supervisor positions like this one near Charlotte, NC suit professionals who thrive on structure, accountability, and real-time problem resolution. You will help set the pace for reliable, courteous interactions while supporting continuous improvement in front desk workflows.

Core Duties

• Lead and schedule front desk team members to cover all operational needs effectively
• Oversee check-in, check-out, and reservation processes for accuracy and efficiency
• Address and resolve inquiries or concerns promptly to maintain high satisfaction
• Train new team members and coach existing staff on service standards and systems
• Monitor cash handling, billing, and documentation to ensure correctness and compliance
• Coordinate quickly with other departments to fulfill special requests or resolve issues
• Maintain a clean, organized, and welcoming front desk environment at all times
• Review daily logs and reports to identify trends and recommend process enhancements

What We're Looking For

• Proven ability to supervise or support front desk or guest-facing operations
• Strong interpersonal and verbal communication skills for staff guidance and visitor interaction
• Solid problem-solving instincts and composure under pressure
• Customer-focused mindset with attention to detail in high-volume settings
• Basic computer proficiency for reservation and point-of-sale systems
• Reliability, integrity, and willingness to lead by example during varied shifts
• Interest in building a Front Desk Supervisor career with Atriumhospitality in the Charlotte, NC area

About the Company

Atriumhospitality is hiring for this role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.