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Strong fit if you already lead or mentor front-desk teams, stay calm under arrival volume, and want hotel ops growth with an employer that publicly stresses internal advancement. Less ideal if you need remote work or purely individual-contributor guest service.
As Front Desk Supervisor at Atrium Hospitality in Charlotte, you lead the front-desk team through check-in/out peaks, resolve guest issues, set shift standards, and keep property systems and cash/key procedures tight. Expect coaching associates, coordinating with housekeeping and sales on arrivals, and representing brand service standards on the floor.
No. The listing is on-site in Charlotte, NC (remote flag is 0).
It manages hotels and invests in leadership development, per recent industry and company news.
No specific certifications or costs were provided for this listing.
Website: atriumhospitality.com
Public cache only — not an employee review.
Atriumhospitality invites qualified candidates to apply for the Front Desk Supervisor role based in Charlotte, NC. This full-time Front Desk Supervisor opportunity centers on guiding daily front desk activities and elevating service standards for everyone who arrives. About This Position The Front Desk Supervisor at Atriumhospitality in Charlotte, NC takes ownership of front desk operations to keep service smooth and consistent throughout every shift. Working on-site in Charlotte, NC, the Front Desk Supervisor balances staff leadership with hands-on support during peak and off-peak periods. The position demands calm decision-making, clear direction for team members, and a focus on creating positive first and last impressions. Full-time Front Desk Supervisor positions like this one near Charlotte, NC suit professionals who thrive on structure, accountability, and real-time problem resolution. You will help set the pace for reliable, courteous interactions while supporting continuous improvement in front desk workflows. Core Duties Lead and schedule front desk team members to cover all operational needs effectively Oversee check-in, check-out, and reservation processes for accuracy and efficiency Address and resolve inquiries or concerns promptly to maintain high satisfaction Train new team members and coach existing staff on service standards and systems Monitor cash handling, billing, and documentation to ensure correctness and compliance Coordinate quickly with other departments to fulfill special requests or resolve issues Maintain a clean, organized, and welcoming front desk environment at all times Review daily logs and reports to identify trends and recommend process enhancements What We're Looking For Proven ability to supervise or support front desk or guest-facing operations Strong interpersonal and verbal communication skills for staff guidance and visitor interaction Solid problem-solving instincts and composure under pressure Customer-focused mindset with attention to detail in high-volume settings Basic computer proficiency for reservation and point-of-sale systems Reliability, integrity, and willingness to lead by example during varied shifts Interest in building a Front Desk Supervisor career with Atriumhospitality in the Charlotte, NC area About the Company Atriumhospitality is hiring for this role and offers a supportive team environment. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the…
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