Forward Deployed Engineer

Join Whatfix101 in Bengaluru, Karnataka, India as a Forward Deployed Engineer and help enterprise customers put AI-native products into real work—from first discovery through pilot and production. This full-time role blends hands-on engineering with direct customer ownership on a new AI-native product in Whatfix Labs and a product still in stealth.

Role Overview

You will sit with customers, surface the highest-value use cases, build them on the products, and stay accountable for outcomes until the solution is live and used. Roughly half the work is engineering and half is customer-facing. You will support accounts worldwide, travel to customer sites in the US and EU for discovery, workshops, and go-live when needed, and plan for late-evening calls across time zones. Success means shipping demos and solutions that convert prospects into pilots and paying accounts, with pilots and launches consistently meeting agreed success criteria.

Key Responsibilities

• Own end-to-end delivery for multiple enterprise accounts: discovery, custom demos, pilot success criteria, automation build, evaluations, and go-live
• Work with customers to map workflows and turn SOPs into prompts, just-in-time context, configurations (including unattended mode), and integrations with their tech stack
• Visualise how the products connect with third-party enterprise applications; design data and information flows; anticipate multi-system integration bottlenecks; and build mitigations for live use cases and eval suites
• Build and run eval suites that measure accuracy, determinism, and edge cases; close gaps before sign-off, especially for unattended mode
• Debug failures, iterate prompts and context, tune automation to production readiness, then validate in the customer’s production environment, track usage and success, and resolve post-go-live issues
• Configure tooling end to end—MCP servers and connectors, tool-call orchestration, and just-in-time context so each automation step has exactly what it needs; treat prompt and context design as core engineering deliverables
• Contribute reusable use cases, prompts, templates, and integrations to the shared playbook; help create repeatable 0-to-1 automation patterns; keep clear project trackers; flag capability gaps to the FDE Lead and Product team; and represent the products in customer demos and workshops

What You Bring

• Four or more years in a customer-facing technical role (forward-deployed engineering, solutions engineering, or implementation consulting) with enterprise software or SaaS
• Ability to turn ambiguous customer problems into working solutions quickly with light guidance; strong communication with clients and internal teams
• Hands-on comfort with prompts, automation logic, and debugging; an engineering foundation is essential—this is roughly a 50:50 engineering and customer role
• Systems thinking across legacy and modern applications; exposure to AI agents, RPA, or workflow automation is a plus, as is familiarity with enterprise apps such as SAP Ariba, Salesforce, Dynamics 365, or SuccessFactors
• Experience designing testing approaches that simulate multi-system workflows and validate accuracy, error handling, and edge cases across the data lifecycle
• Applied AI skills: writing effective prompts and context, configuring MCP servers, wiring tool and function calls, and building evals for LLM-driven automations (deep ML or model training is not required)
• Comfort reasoning about non-determinism, failure modes, and guardrails when moving LLM or agent workflows toward production reliability, and comfort shaping a new role model in an ambiguous market

About Whatfix101

Whatfix101 advances the idea that enterprise technology and AI should adapt to users—not the other way around. Its ScreenSense AI engine interprets context and intent so guidance, knowledge, and automation appear in the flow of work, powering digital adoption, product analytics, simulation training, AI agents, and emerging offerings such as Seek and Mirror 2.0. The company has seven offices across the United States, India, the United Kingdom, Germany, Singapore, and Australia, a presence in more than 40 countries, and more than 700 enterprise customers including over 80 Fortune 500 organisations. Around USD 270 million has been raised to date, including a Series E of USD 125 million led by Warburg Pincus with participation from SoftBank Vision Fund 2 and other investors. Whatfix101 is an equal opportunity employer that values diversity and its cultural principles, including customer first, empathy, transparency, and ownership.

How to Apply

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