First Notice of Loss Associate – Hourly

NJM is hiring a First Notice of Loss Associate - Hourly for its NJM - Trenton location, giving you the opportunity to manage the very first step when customers need to report an incident or loss in a full-time capacity.

What This Role Involves

As a First Notice of Loss Associate - Hourly at NJM - Trenton you become the essential first point of contact for individuals reaching out about potential claims. The position focuses on capturing complete and accurate information right away so that subsequent handling can proceed efficiently. You will work within a collaborative full-time structure that prioritizes clear communication, careful documentation, and a calm, professional approach during every interaction. Success in this role means creating a solid foundation for each report while representing NJM with consistency and care near the Trenton area.

Day-to-Day Responsibilities

• Answer inbound contacts and guide callers carefully through the first-notice process
• Gather details about the reported incident, parties involved, and relevant circumstances
• Record all information thoroughly and accurately inside the designated systems
• Confirm basic policy and coverage elements to support next steps
• Offer clear explanations and reassurance while protecting sensitive data
• Hand off complete files promptly to the appropriate internal teams for continued handling
• Track pending items and follow established protocols every shift

Qualifications

• Clear verbal communication skills and active listening ability
• Comfort using computers for accurate real-time data entry
• Strong attention to detail when documenting under time pressure
• Customer-focused mindset that remains professional during difficult conversations
• Ability to manage multiple simultaneous tasks in a structured full-time environment
• Willingness to learn specific notice-of-loss procedures and tools used at NJM - Trenton

About the Company

NJM is hiring for this role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.