Director, Digital Platforms – CRM, OMS & AI & Marketing Cloud

Irobot seeks a full-time Director, Digital Platforms – CRM, OMS & AI & Marketing Cloud in US-MA-Bedford to lead critical technology initiatives that connect customer data, order workflows, intelligent automation, and marketing systems. This Director, Digital Platforms – CRM, OMS & AI & Marketing Cloud opportunity in US-MA-Bedford suits leaders ready to guide durable digital infrastructure that powers efficient customer experiences and operational excellence.

What This Role Involves

The Director, Digital Platforms – CRM, OMS & AI & Marketing Cloud at Irobot shapes enterprise-level strategy for customer relationship management platforms, order management systems, artificial intelligence capabilities, and Marketing Cloud environments. Based in US-MA-Bedford, the role focuses on platform reliability, intelligent data use, and cohesive experiences that candidates often search for among Irobot careers and Director, Digital Platforms – CRM, OMS & AI & Marketing Cloud jobs in US-MA-Bedford. Day-to-day emphasis rests on aligning these digital platforms with business priorities while fostering continuous improvement across the technology stack.

Key Responsibilities

• Define long-range vision and execution plans for integrated CRM, OMS, AI, and Marketing Cloud platforms that support scalable growth
• Direct ongoing optimization, data quality, and system performance across customer-facing and backend digital platforms
• Guide cross-functional collaboration to embed AI insights and Marketing Cloud programs into core operational processes
• Establish governance standards, integration patterns, and measurement frameworks for platform health and user adoption
• Evaluate and prioritize technology investments that strengthen the company’s digital platform ecosystem
• Mentor platform specialists and ensure knowledge sharing that sustains high-quality delivery

Qualifications

• Proven leadership of digital platform programs spanning CRM solutions, order management systems, AI applications, and Marketing Cloud tools
• Deep practical understanding of how these platforms interconnect to deliver reliable customer and order journeys
• Demonstrated success translating business needs into prioritized technical roadmaps and measurable outcomes
• Strong stakeholder communication skills that bridge technology, marketing, and operations teams
• Analytical mindset for diagnosing platform gaps, forecasting capacity needs, and quantifying improvement opportunities
• Relevant educational foundation and extensive hands-on experience directing similar enterprise digital platforms, ideally in settings comparable to the Director, Digital Platforms – CRM, OMS & AI & Marketing Cloud near me searches candidates perform for US-MA-Bedford roles

More About Irobot

Irobot is hiring for this role and offers a supportive team environment.

How to Apply

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