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Website: irobot.com
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Irobot seeks a full-time Director, Digital Platforms – CRM, OMS & AI & Marketing Cloud in US-MA-Bedford to lead critical technology initiatives that connect customer data, order workflows, intelligent automation, and marketing systems. This Director, Digital Platforms – CRM, OMS & AI & Marketing Cloud opportunity in US-MA-Bedford suits leaders ready to guide durable digital infrastructure that powers efficient customer experiences and operational excellence. What This Role Involves The Director, Digital Platforms – CRM, OMS & AI & Marketing Cloud at Irobot shapes enterprise-level strategy for customer relationship management platforms, order management systems, artificial intelligence capabilities, and Marketing Cloud environments. Based in US-MA-Bedford, the role focuses on platform reliability, intelligent data use, and cohesive experiences that candidates often search for among Irobot careers and Director, Digital Platforms – CRM, OMS & AI & Marketing Cloud jobs in US-MA-Bedford. Day-to-day emphasis rests on aligning these digital platforms with business priorities while fostering continuous improvement across the technology stack. Key Responsibilities Define long-range vision and execution plans for integrated CRM, OMS, AI, and Marketing Cloud platforms that support scalable growth Direct ongoing optimization, data quality, and system performance across customer-facing and backend digital platforms Guide cross-functional collaboration to embed AI insights and Marketing Cloud programs into core operational processes Establish governance standards, integration patterns, and measurement frameworks for platform health and user adoption Evaluate and prioritize technology investments that strengthen the company’s digital platform ecosystem Mentor platform specialists and ensure knowledge sharing that sustains high-quality delivery Qualifications Proven leadership of digital platform programs spanning CRM solutions, order management systems, AI applications, and Marketing Cloud tools Deep practical understanding of how these platforms interconnect to deliver reliable customer and order journeys Demonstrated success translating business needs into prioritized technical roadmaps and measurable outcomes Strong stakeholder communication skills that bridge technology, marketing, and operations teams Analytical mindset for diagnosing platform gaps, forecasting capacity needs, and quantifying improvement opportunities Relevant educational foundation and extensive hands-on experience directing similar enterprise digital platforms, ideally in settings comparable to the Director, Digital Platforms – CRM, OMS & AI & Marketing Cloud near me searches candidates perform for US-MA-Bedford…
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