Deal Desk Associate

Remote is hiring a Deal Desk Associate to support revenue operations and sales execution across South American markets including Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, and Venezuela. This full-time role focuses on order management, quote-to-cash processes, and deal support within a distributed, asynchronous-first organization.

Position Summary

As a Deal Desk Associate, you'll occupy a central operational role in the quote-to-cash lifecycle, dedicating approximately 70% of your effort to order processing and quote administration, with the remaining 30% allocated to deal collaboration and process optimization. The position combines core operational execution—order forms, closed-won processing, and Salesforce/CPQ management—with strategic involvement in deal reviews and continuous improvement initiatives. You'll work closely with Sales, Finance, and Operations teams distributed across time zones, with clear growth potential toward a Senior Deal Desk Specialist position as you develop commercial judgment and deepen domain expertise.

Responsibilities

• Process closed-won deals and manage order workflows, ensuring accuracy and adherence to established timelines and procedures
• Generate standard quotations using CPQ tools and handle Order Form documentation with attention to pricing compliance and approval chains
• Triage and resolve Deal Desk queue requests from the Sales team, addressing technical questions around quoting systems, account data, and process workflows within defined service-level agreements
• Maintain accurate records throughout the deal lifecycle within Salesforce, including account configurations and order documentation
• Monitor incoming requests and escalate complex or compliance-sensitive cases to senior team members when appropriate
• Participate in month-end and quarter-end close cycles, ensuring timely and accurate deal processing
• Contribute to documentation and process improvements, including Standard Operating Procedures and internal knowledge resources

Requirements

• Background in Deal Desk, Sales Operations, Revenue Operations, or Order Management roles
• Hands-on proficiency with Salesforce; experience with CPQ platforms is highly valued
• Working knowledge of quote-to-cash workflows and order management fundamentals
• Genuine interest in commercial drivers—revenue, margin, timing, deal risk—beyond operational mechanics; motivated to develop business acumen over time
• Collaborative mindset and comfort working with Sales teams; willingness to identify process gaps and propose improvements
• Strong organizational and detail-oriented approach, with capacity to manage high task volume during peak periods
• Self-directed execution within structured workflows; able to flag issues and recommend enhancements proactively
• Demonstrated capability with automation and AI tools
• Fluent written and spoken English
• Prior remote-work experience is a plus but not required
• Willingness to work split-day coverage bridging EMEA and AMER working hours (non-negotiable)

About the Company

Remote is a global employment platform enabling organizations to compliantly recruit, compensate, and manage international workforces. The organization operates across six continents with a fully distributed team committed to asynchronous, ownership-driven work culture. Remote prioritizes innovation, automation, and AI integration across all roles and maintains transparent, location-based compensation strategies designed to support competitive hiring and local economic development across emerging markets.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.