- Company: UNION Savings BANK
- Location: Illinois (statewide)
- Salary: Pay not listed
UNION Savings BANK at a glance
SEC filings mentioning "UNION Savings BANK": 266 — search EDGAR
598 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2
CUSTOMER SERVICE SPECIALIST at UNION Savings BANK in Illinois (statewide)
About the Role
We are seeking a self-starter who enjoys meeting and helping others to join our team as a Customer Service Specialist. This role is full-time and requires no remote work.
Key Responsibilities
- Provide exceptional customer service through various channels, including in-person, phone, and email.
- Assist customers with inquiries, transactions, and account-related matters.
- Resolve customer complaints and issues in a timely and effective manner.
- Maintain accurate records and update customer information as needed.
What You Bring
- A strong commitment to providing excellent customer service.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach to work.
- Familiarity with banking products and services is preferred but not required.
About UNION Savings BANK
At UNION Savings BANK, we value honesty and clarity. We embrace understanding and resourcefulness. Our strength lies in collaboration. Join us as we continue to serve our community with integrity and dedication.
Applying for This Role
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Explore UNION Savings BANK online
Working in Illinois (statewide)
Illinois is a state in the Midwestern region of the United States. It borders on Lake Michigan to its northeast, the Mississippi River to its west, and the Wabash and Ohio rivers to its south. Of the fifty U.S. states, Illinois has the fifth-largest gross domestic product (GDP), the sixth-largest population, and the 25th-most land area. Its capital city is Springfield in the center of the state, a
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 197,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Cost of living in Illinois: 0.0% below the national average — via BEA
Minimum wage in Illinois: $15.00/hr — via FRED
Real GDP per capita in Illinois: $71,835 — via FRED
Home prices in Illinois (year over year): +5.8% — via FRED
Source: Wikipedia (state)
About this role & career path
Traits that fit this role
- Optimism
- Empathy
- Self-Control
- Social Orientation
- Cooperation
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 1-2: Very Little to Some Preparation Needed. Usually requires a high school diploma or GED, though some occupations may not. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Service Specialist
- Employer UNION Savings BANK
- Location Illinois (statewide)
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 3, 2026
- Apply by September 2, 2026
- Country United States
- Overview Full job description on this page (184 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Service Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
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Occupation family: Customer Service Specialist
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