- Company: Real Floors
- Location: Pompano Beach, Florida
- Salary: Pay not listed
Real Floors at a glance
SEC filings mentioning "Real Floors": 1 — search EDGAR
832 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2
Registered as a global legal entity (LEI 549300JYVDZNZK2N3396, US) — via GLEIF
CUSTOMER SERVICE REPRESENTATIVE at Real Floors in Pompano Beach, Florida
Role Overview
Real Floors, Inc., a Top Workplace for 10 consecutive years, is seeking an enthusiastic and customer-focused individual to join our team as a Customer Service Representative. Reporting directly to the Customer Service Manager, this full-time position offers a dynamic work environment with competitive benefits and opportunities for growth.
Your Responsibilities
- Provide exceptional customer service through phone, email, and in-person interactions
- Process orders and inquiries efficiently and accurately
- Resolve customer complaints and issues promptly and effectively
- Maintain a professional demeanor and uphold company standards
- Assist with inventory management and product knowledge updates
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum of 1-2 years of customer service experience in a retail setting
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible hours, including weekends as needed
More About Real Floors
Real Floors, Inc., located at 3155 N Andrews Ave EXT, Pompano Beach, FL 33064, is committed to providing high-quality flooring solutions and exceptional customer service. Our team values a positive, family-oriented culture where employee well-being is paramount.
Apply Today
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us in creating memorable experiences for our customers and contributing to our continued success as a Top Workplace.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Real Floors online
Working in Pompano Beach, Florida
Weather right now in Pompano Beach, Florida: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Pompano Beach sits in Broward County on Florida’s Atlantic coast. Florida is a southeastern U.S. state on a peninsula between the Gulf of Mexico and the Atlantic, with major corridors tying Broward to the wider South Florida metro.
Florida is a state in the Southeastern and South Atlantic regions of the United States. It borders the Gulf of Mexico to the west, Alabama to the northwest, Georgia to the north, the Atlantic Ocean to the east, the Straits of Florida to the south, and The Bahamas to the southeast. About two-thirds of Florida occupies a peninsula between the Gulf of Mexico and the Atlantic Ocean. It has the longest
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.6% — via BLS JOLTS
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 208,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Unemployment rate in Florida: 4.8% — via U.S. Bureau of Labor Statistics
Cost of living in Florida: 3.4% above the national average — via BEA
Minimum wage in Florida: $14.00/hr — via FRED
Real GDP per capita in Florida: $59,407 — via FRED
Home prices in Florida (year over year): +1.9% — via FRED
Median household income in Broward County: $74,534 — via US Census ACS / Data USA
Average commute time in Broward County: 29 min — via US Census ACS / Data USA
Most common commute in Broward County: Drove Alone (70%) — via US Census ACS / Data USA
Households with home internet in Broward County: 92% — via US Census ACS / Data USA
Nearby history: Sample--McDougald House, listed 2004 (605m away) — via National Register of Historic Places
Typical climate: average high 83°F / low 69°F year-round (summers around 89°F, winters around 61°F) — via NOAA 1991-2020 Normals
Walkability: Most walkable — via EPA National Walkability Index
Typical rent nearby: $1,900/mo · $2,333/mo — via HUD Fair Market Rents
- Elevation 10m (33 ft)
Source: Wikipedia (state)
About this role & career path
This role maps to O*NET 41-3091.00 (service sales / customer-facing support). Related paths include accounts representative and business services sales. Strong performers often move into senior support, inside sales, or account coordination.
Traits that fit this role
- Self-Confidence
- Perseverance
- Social Orientation
- Achievement Orientation
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 1-2: Very Little to Some Preparation Needed. Usually requires a high school diploma or GED, though some occupations may not. — via O*NET
Industry news
- Retail’s voice takes center stage in Washington at the 2026 Retail Advocates Summit - National Retail Federation | NRF
- Michigan Retail Sales Rebounding After Six-Month Slump - WHMI
- Retail sales climb once again - Retail Customer Experience
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Sales & Related occupations earn a national median of $37,814 — via US Census ACS / Data USA
Build the skills for this role
Build clear phone and written communication, product knowledge for flooring and service terms, and calm problem-solving under time pressure.
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
Free & low-cost learning resources
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
Expect scenarios: a confused quote, a delayed install, or a price comparison. Practice concise answers that show you listen, check facts, and close the loop with the customer.
- Walk through a hard call you de-escalated
- Explain how you verify product or service details before promising
- Describe follow-up after a sale when something went wrong
A solid fit if you like structured, people-facing work on-site in Pompano Beach, can learn flooring/service details quickly, and stay organized when juggling questions, quotes, and after-sale support for Real Floors customers.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Service Representative
- Employer Real Floors
- Location Pompano Beach, Florida
- Type Full Time
- Pay (from listing) Pay not listed
- Posted July 22, 2026
- Apply by August 21, 2026
- Country United States
- Overview Full job description on this page (230 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Service Representative
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Answer customers' questions about services, prices, availability, or credit terms.
- Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
- Compute and compare costs of services.
- Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
- Contact prospective or existing customers to discuss how services can meet their needs.
- Create forms or agreements to complete sales.
Explore related openings
Occupation family: Customer Service Representative
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