Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Expect scenarios: a confused quote, a delayed install, or a price comparison. Practice concise answers that show you listen, check facts, and close the loop with the customer.
A solid fit if you like structured, people-facing work on-site in Pompano Beach, can learn flooring/service details quickly, and stay organized when juggling questions, quotes, and after-sale support for Real Floors customers.
As a Customer Service Representative at Real Floors in Pompano Beach, a typical day centers on helping customers with flooring services, pricing, and availability. You would answer product and service questions, compare options or costs, follow up after sales to fix issues, and keep notes so orders and support stay accurate.
Build clear phone and written communication, product knowledge for flooring and service terms, and calm problem-solving under time pressure.
No. The listing is for Pompano Beach, Broward County (on-site).
Core work includes answering questions on services and prices, comparing costs, consulting after sales, and supporting customers—aligned with O*NET customer service / services sales tasks.
HubSpot Academy Customer Service Fundamentals is free; Alison customer service courses are free to learn.
Public-domain labor data — prepare examples for 2–3 of these.
CUSTOMER SERVICE REPRESENTATIVE at Real Floors in Pompano Beach, Broward County Role Overview Real Floors, Inc., a Top Workplace for 10 consecutive years, is seeking an enthusiastic and customer-focused individual to join our team as a Customer Service Representative. Reporting directly to the Customer Service Manager, this full-time position offers a dynamic work environment with competitive benefits and opportunities for growth. Your Responsibilities Provide exceptional customer service through phone, email, and in-person interactions Process orders and inquiries efficiently and accurately Resolve customer complaints and issues promptly and effectively Maintain a professional demeanor and uphold company standards Assist with inventory management and product knowledge updates Qualifications High school diploma or equivalent; college degree preferred Minimum of 1-2 years of customer service experience in a retail setting Strong communication and interpersonal skills Excellent problem-solving abilities Proficient with Microsoft Office and CRM software Ability to work flexible hours, including weekends as needed More About Real Floors Real Floors, Inc., located at 3155 N Andrews Ave EXT, Pompano Beach, FL 33064, is committed to providing high-quality flooring solutions and exceptional customer service. Our team values a positive, family-oriented culture where employee well-being is paramount. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us in creating memorable experiences for our customers and contributing to our continued success as a Top Workplace.
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