Customer Service- Commercial Lines (P&C)

PEAK6 Insurtech Services LLC is hiring a full-time Customer Service- Commercial Lines (P&C) professional to deliver concierge-level support to insureds and agents across the United States. If you thrive in a fast-moving workers' compensation servicing environment and excel at juggling competing priorities, this role offers a meaningful place to grow.

About the Role

As a Customer Service- Commercial Lines (P&C) team member, you'll serve as a trusted point of contact for a high volume of calls, emails, and chats tied to workers' compensation accounts. You'll guide customers and agents through billing, renewals, audits, cancellations, and account maintenance while keeping accuracy, compliance, and service quality front and center throughout the full policy lifecycle.

Key Responsibilities

• Manage incoming calls, emails, and chats covering policy documents, endorsements, billing questions, renewal reviews, cancellations, and reinstatements.
• Coordinate complex billing matters, payroll adjustments, audit payment plans, loss runs, and experience modification factors.
• Process and maintain workers' compensation policies—new business, renewals, voluntary, and assigned risk—verifying payroll, classifications, billing setup, and endorsements.
• Direct claims-related inquiries to the appropriate adjusters and resources, documenting guidance provided.
• Keep compliant, audit-ready records and follow up on outstanding items across teams to meet established timelines.
• Spot recurring issues or process gaps and escalate them to support continuous improvement.

Qualifications

• 3–5 years of progressive experience in the workers' compensation insurance industry.
• Commercial Lines experience is required.
• Call center or high-volume customer service background is a plus, including chat-based support.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and management systems such as ImageRight or comparable platforms.
• Comfort operating standard office equipment such as scanners, copiers, and calculators.
• Strong accountability, clear written and verbal communication, problem-solving, and organization; bilingual English/Spanish preferred.

About PEAK6 Insurtech Services LLC

Operating as FOCUS, PEAK6 Insurtech Services LLC delivers cloud-based core administration technology and insurance services for P&C carriers and MGAs. Drawing on decades of industry expertise, the company helps small, mid-size, and growth-focused insurers reduce the risk of insurtech—while investing in employees through development, advancement, and supportive leadership.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.