Customer Service Advisor

Mearsgroup is seeking a Customer Service Advisor in Tonbridge for a full-time role that puts you at the heart of helping people with their day-to-day needs. This position invites someone ready to handle enquiries, solve problems, and create positive interactions right here in Tonbridge.

About This Position

This full-time Customer Service Advisor vacancy with Mearsgroup places you in Tonbridge to serve as a primary point of contact for customers. You will manage a range of communications, ensure smooth enquiry handling, and contribute to the overall quality of service that keeps people returning. The role suits candidates who thrive in a fast-paced office setting and want to build lasting customer relationships through consistent, professional support. Working from the Tonbridge location, you will form part of a coordinated team focused on clear communication and timely follow-up.

Your Responsibilities

• Respond promptly to customer questions received by telephone, email and other standard contact methods
• Listen carefully, identify the nature of each request and provide accurate information or practical solutions
• Update and maintain clear records of every interaction so that subsequent contacts remain seamless
• Escalate more complex matters to the appropriate colleague while keeping the customer informed
• Handle simple administrative tasks linked to service requests and ensure deadlines are met
• Collaborate daily with team members to share knowledge and maintain consistent service standards
• Contribute ideas that help improve day-to-day processes for the Customer Service Advisor function

What You Bring

• Clear spoken and written English suited to professional customer conversations
• A genuine interest in helping people and resolving concerns calmly and efficiently
• Familiarity with common office software and the ability to learn new systems quickly
• Strong organisational skills that let you manage several tasks without losing accuracy
• Previous experience in a customer-facing role is helpful though not essential for the right candidate
• Reliability, a positive outlook and the confidence to take ownership of telephone and written correspondence

Working at Mearsgroup

Mearsgroup is hiring for this role and offers a supportive team environment in Tonbridge where colleagues work together to deliver consistent customer care. You will find a workplace that values clear communication, practical problem-solving and mutual respect among team members. The opportunity gives you the chance to develop your Customer Service Advisor skills while contributing to everyday service excellence.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.