- Company: AWD Online
- Location: Birmingham, West Midlands, UK, UK
- Salary: Pay not listed
AWD Online at a glance
CUSTOMER SERVICE ADMINISTRATOR at AWD online in Birmingham, West Midlands, UK, UK
What This Role Involves
The Customer Service Administrator role involves managing customer inquiries and orders, providing excellent support to B2B clients, and ensuring smooth operations within the company. You will be responsible for maintaining accurate records, processing payments, and resolving any issues that arise with customers.
Key Responsibilities
- Responding to customer inquiries via phone, email, and live chat
- Processing orders and managing inventory levels
- Providing account support and maintaining client relationships
- Updating customer information in the company database
- Resolving customer complaints and issues promptly
Requirements
- B2B sales administration experience
- Strong communication skills, both written and verbal
- Excellent organizational and time management abilities
- Familiarity with CRM software and inventory management systems
- A proactive attitude and the ability to work independently
About the Company
AWD online is an award-winning global packaging manufacturer with production facilities across Europe and Southeast Asia. We are seeking a dedicated Customer Service Administrator to join our team in Birmingham, West Midlands, UK, UK. Our company values customer satisfaction and strives for excellence in all we do.
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Explore AWD Online online
What people say about AWD Online
- CarWoo is shutting down
- Elon Musk: Tesla network to triple by July, cross country travel by year’s end
- Navy backs right to repair after $13B carrier goes half-fed
- Ask HN: Who is hiring? (August 2015)
Recent news
- Tesla (TSLA) to increase the price of Cybertruck Standard, extends delivery date due to increased demand - Tesla Oracle
- BMW’s new 2027 EVs leak online before the site is taken down - Electrek
- Tesla expands Canadian Model 3 lineup with Premium AWD variant from China for under $50,000 - driveteslacanada.ca
- 10 Christmas party and gift ideas for everyone - The Times
- Ford E-Transit Custom gets range boost and AWD - EV Powered
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Birmingham, West Midlands, UK, UK
Weather right now in Birmingham, West Midlands, UK: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Birmingham, in England’s West Midlands, is Britain’s second city and a major local-authority district of about 1.2 million people. It is a dense urban job market with strong transport links across the Midlands. More on England.
England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and
National unemployment rate in United Kingdom: 4.7% — via World Bank
GDP per capita in United Kingdom: $57,602 — via World Bank
Consumer price inflation in United Kingdom: 3.9% (annual) — via World Bank
Real GDP growth in United Kingdom: 1.4% (annual) — via World Bank
Average hours worked per year in United Kingdom: 1,533 — via OECD
Locally, the most commonly reported issue recently was Violence and sexual offences — via UK Police data
Median full-time annual pay in Birmingham: £34,037 — via ONS ASHE
- Elevation 114m (374 ft)
Source: Wikipedia (state)
About this role & career path
Aligned with O*NET first-line supervisors of office and administrative support (43-1011.00): oversee customer-service standards, coach on complex cases, review performance data, and assign work.
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Build the skills for this role
- HubSpot Academy — Customer Service Fundamentals — free
- Alison — Customer Service courses — free to learn
Free & low-cost learning resources
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
- Walk through how you resolve policy questions and de-escalate complaints.
- Give an example of coaching a peer on a hard customer case.
- Explain how you check records or reports for accuracy before acting.
Strong fit if you stay calm with customers, coach others on process, and keep admin work accurate and on schedule in a Birmingham-based AWD online team.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Service Administrator
- Employer AWD Online
- Location Birmingham, West Midlands, UK, UK
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 24, 2026
- Apply by September 23, 2026
- Country United Kingdom
- Overview Full job description on this page (204 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Service Administrator
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — CarWoo is shutting down
- Hacker News — Elon Musk: Tesla network to triple by July, cross country travel by year’s end
- Hacker News — Navy backs right to repair after $13B carrier goes half-fed
- Hacker News — Ask HN: Who is hiring? (August 2015)
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Explore related openings
Occupation family: Customer Service Administrator
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Pull public facts we already cached for this company (Wikipedia, news, discussions). We never invent Glassdoor-style ratings.
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