Customer Service Administrator

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through how you resolve policy questions and de-escalate complaints.
• Give an example of coaching a peer on a hard customer case.
• Explain how you check records or reports for accuracy before acting.

Fit summary

Strong fit if you stay calm with customers, coach others on process, and keep admin work accurate and on schedule in a Birmingham-based AWD online team.

Day in the role

At AWD online in Birmingham, a Customer Service Administrator typically keeps service quality on track: resolving customer queries and complaints, guiding colleagues on escalations, checking records and reports, and setting schedules so deadlines and procedures hold.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals — free
• Alison — Customer Service courses — free to learn

FAQ from this listing

Is this role remote?

No — the listing is on-site in Birmingham, West Midlands.

What does the day focus on?

Customer queries, escalations, quality checks, and coordinating office or service workflows.

Which free courses help first?

HubSpot Customer Service Fundamentals (free) and Alison customer service courses (free to learn).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Role overview (listing rewrite)

CUSTOMER SERVICE ADMINISTRATOR at AWD online in Birmingham, West Midlands What This Role Involves The Customer Service Administrator role involves managing customer inquiries and orders, providing excellent support to B2B clients, and ensuring smooth operations within the company. You will be responsible for maintaining accurate records, processing payments, and resolving any issues that arise with customers. Key Responsibilities Responding to customer inquiries via phone, email, and live chat Processing orders and managing inventory levels Providing account support and maintaining client relationships Updating customer information in the company database Resolving customer complaints and issues promptly Requirements B2B sales administration experience Strong communication skills, both written and verbal Excellent organizational and time management abilities Familiarity with CRM software and inventory management systems A proactive attitude and the ability to work independently About the Company AWD online is an award-winning global packaging manufacturer with production facilities across Europe and Southeast Asia. We are seeking a dedicated Customer Service Administrator to join our team in Birmingham, West Midlands. Our company values customer satisfaction and strives for excellence in all we do. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Birmingham, West Midlands, hybrid, or fully remote?