Customer Resolution Representative

Hunter Water - Upper Hunter, Newcastle Region Customer Resolution Representative

The Opportunity

We are seeking a Customer Resolution Representative to join our Customer Care & Support Team in an ongoing position. As a valued member of the team, you will be responsible for resolving customer inquiries and issues, ensuring high levels of customer satisfaction.

Core Duties

• Respond to customer inquiries via phone, email, or online chat
• Resolve customer complaints and issues in a timely manner
• Maintain accurate records of interactions and resolutions
• Provide clear and concise communication with customers
• Collaborate with internal teams to ensure seamless resolution processes

What We're Looking For

• A proactive approach to problem-solving
• Excellent communication skills, both written and verbal
• Strong organizational and time management abilities
• Ability to work independently as well as part of a team
• Demonstrated ability to handle customer complaints with empathy and professionalism

About the Company

At Hunter Water, our Values are at the core of everything we do. We prioritize creating connections with customers and the community, ensuring that every day is enjoyable both at work and away from it. Our team offers a supportive environment where you can belong, learn, and grow.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.