Customer Relations Representative – State Farm Agent Team Member

Join Andy Van Horn - State Farm Agent as a Customer Relations Representative and become a vital member of our agent team in State House, Lancaster County. This full-time position offers the opportunity to deliver outstanding service while supporting the growth of a dynamic insurance practice.

What This Role Involves

As a Customer Relations Representative with our State Farm agent team, you'll be the first point of contact for clients seeking assistance with their insurance needs. You'll handle a variety of customer interactions, from answering inquiries about policies to coordinating service requests and supporting the agent in building lasting client relationships. Your role bridges customers and our agency, ensuring every interaction reinforces trust and satisfaction. In this position, you'll develop expertise in client communication while gaining exposure to the insurance industry.

Your Responsibilities

• Respond to customer calls, emails, and inquiries with professionalism and attention to detail
• Explain coverage options and policy details to help clients understand their protection
• Schedule appointments and manage the agent's calendar efficiently
• Process routine requests and paperwork while maintaining accurate records
• Support the agent's sales and retention efforts through excellent customer service
• Follow up with clients to ensure their satisfaction and address concerns promptly
• Assist with general office administration to keep operations running smoothly

Who We're Looking For

• Strong communication skills—both written and verbal
• Genuine interest in providing exceptional customer service
• Organizational ability to manage multiple tasks and priorities
• Reliability and a positive, professional demeanor
• Basic computer skills and comfort learning new tools
• Interest in insurance or willingness to develop industry knowledge through training
• Problem-solving ability and a collaborative mindset

Why Join Andy Van Horn - State Farm Agent

We believe in investing in our team's growth and well-being. You'll enjoy a competitive salary paired with performance-based bonuses tied to your contribution to our agency's success. We support your future with a Simple IRA retirement plan and health insurance stipend. Benefits include paid time off to recharge, flexible scheduling to support your life outside work, and comprehensive training and development opportunities to help you excel in your role. As a member of our State Farm agent team, you'll have clear advancement opportunities and the chance to build a meaningful career in the insurance industry.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.