Customer Experience (CX) Team Leader

CUSTOMER EXPERIENCE TEAM LEADER at Petstock Group in Australia (nationwide) (nationwide)

The Opportunity

Lead a team of Customer Experience Advisors to drive quality service aligned with our Customer Experience Service Principles. As part of the Petstock Group, you will be instrumental in maintaining and enhancing customer satisfaction across all our stores, offices, online brands, and foundation teams.

Your Responsibilities

• Oversee and mentor a team of Customer Experience Advisors to ensure high standards of service delivery.
• Develop and implement strategies to enhance the overall customer experience in line with company values and principles.
• Collaborate with various departments to align customer service goals and improve operational efficiency.
• Analyze customer feedback and make data-driven decisions to optimize service quality.

Requirements

• A minimum of 5 years' experience in a leadership role within a retail or customer service environment, preferably in the pet industry.
• Demonstrated ability to lead and develop teams effectively.
• Strong communication skills with the ability to engage and motivate team members.
• Excellent problem-solving and decision-making capabilities.
• A passion for pets and a commitment to delivering exceptional customer service.

Working at Petstock Group

At Petstock Group, we believe in unity through our shared love for pets. From our stores to online brands, every team member plays a vital role in creating an environment where pets and people thrive together. We offer a supportive work culture that encourages personal growth and professional development.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.