Customer Care Assistant – Full-Time – Ilminster

CUSTOMER CARE ASSISTANT - FULL TIME - ILMINTSTER
Mcdonald's
UK (nationwide) (nationwide)

About the Role

At McDonald’s, we are committed to serving our customers with excellence and fostering a safe, respectful, and inclusive workplace. As a Customer Care Assistant, you will play a crucial role in ensuring that every customer interaction is positive and memorable. You will be responsible for providing excellent service, handling customer inquiries, and contributing to the overall success of your team.

Day-to-Day Responsibilities

• Provide exceptional customer service through phone calls, emails, and in-person interactions.
• Tackle a variety of customer inquiries, including order status, menu information, and general queries.
• Handle complaints and resolve issues promptly to ensure customer satisfaction.
• Stay updated on company policies and procedures to provide accurate and timely information.

Requirements

• A friendly and approachable demeanor with excellent communication skills.
• The ability to multitask effectively in a fast-paced environment.
• Strong problem-solving and customer service skills.
• Basic computer proficiency, including the use of standard software applications.
• Able to work full-time hours, including weekends and holidays as required.

More About McDonald's

McDonald’s is one of the most recognized brands in the world. Our core values—Serve, Inclusion, Integrity, Community, and Family—are at the heart of everything we do. We are committed to providing quality jobs and making opportunities open to all.

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