Client Service Representative, 15h, 12 months contract – Joliette

Join Canadian Imperial Bank of Commerce as a Client Service Representative in Joliette, Canada. This is a part-time opportunity (15 hours per week) available for a 12-month contract term, offering you the chance to deliver excellent service to our clients while building your career in banking.

About the Role

As a Client Service Representative at CIBC, you'll be the frontline of our commitment to client satisfaction. In this part-time role based in Joliette, you'll handle day-to-day client interactions, address inquiries, and help resolve service needs with professionalism and care. Your work directly supports the relationship-focused approach that defines CIBC, ensuring every client feels valued and well-served.

Responsibilities

• Respond to client inquiries via phone, email, and in-person interactions with clarity and empathy
• Process routine transactions and service requests with accuracy
• Explain CIBC banking products and services to clients in a clear, accessible manner
• Resolve client concerns and escalate complex issues to appropriate departments
• Maintain detailed, accurate records of all client interactions
• Support the branch team with administrative and operational tasks as needed

What You Bring

• Strong verbal and written communication skills in English; French is an asset in serving Joliette's community
• A customer-focused mindset and genuine interest in delivering quality service
• Attention to detail and accuracy when handling sensitive client information
• Ability to work effectively in a fast-paced, client-facing environment
• Reliability and professionalism, including flexibility to meet the 15-hour weekly commitment
• Openness to learning CIBC's systems, products, and service standards

About the Company

Canadian Imperial Bank of Commerce is a leading financial institution serving clients across Canada. We're committed to fostering a workplace where team members are empowered to bring their best selves to work, where your contributions are recognized, and where you have the support to make a meaningful impact. At CIBC, we value diversity, integrity, and a genuine desire to do what's right for our clients.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.