- Company: AAA Mid-Atlantic
- Location: Toms River, NJ - CCIT (Job Posting)
- Full Time
- Toms River, NJ - CCIT (Job Posting)
- Apply on company site
AAA Mid-Atlantic — company details are preparing and update automatically in a few seconds (or refresh).
Aaamidatlantic is hiring a Full Time Automotive Service Advisor in Toms River, NJ - CCIT (Job Posting) to serve as a key point of contact between vehicle owners and the service team. This Automotive Service Advisor opportunity near Toms River, NJ - CCIT (Job Posting) is ideal for candidates searching for Automotive Service Advisor jobs or Aaamidatlantic careers who thrive on clear communication and efficient service coordination.
About the Role
As the Automotive Service Advisor with Aaamidatlantic in Toms River, NJ - CCIT (Job Posting), you will manage the complete customer intake and work-order process for vehicle service visits. The position centers on translating owner concerns into accurate repair documentation, setting realistic timelines, and keeping guests informed from drop-off through final walk-around. Because this Full Time role is not remote, you will work on-site in Toms River, NJ - CCIT (Job Posting), collaborating face-to-face with technicians and customers every day. Success means turning every service appointment into a confident, transparent experience that builds long-term loyalty.
Your Responsibilities
- Greet arriving customers promptly, listen carefully to described vehicle symptoms, and collect relevant history for each Automotive Service Advisor write-up.
- Create detailed service orders, costing estimates, and authorization sheets that technicians can follow without ambiguity.
- Present findings and recommended maintenance options in plain language, answer questions, and obtain approvals before work begins.
- Coordinate daily schedules with the shop, monitor progress, and update owners when parts delays or additional discoveries arise.
- Review completed work alongside customers, explain performed services and warranties, and arrange any needed follow-up appointments.
- Maintain accurate records of recommendations, invoices, and communications to support quality assurance and future service planning.
Qualifications
- Proven experience or strong aptitude in automotive customer service, preferably as a Service Advisor or similar front-counter role.
- Solid working knowledge of common vehicle systems and the ability to explain technical terms in everyday language.
- Excellent verbal communication, active listening, and conflict-resolution skills that put visitors at ease.
- Comfort with service-management software, digital estimating tools, and basic data entry under time pressure.
- High school diploma or equivalent plus a professional, welcoming demeanor suitable for an on-site Automotive Service Advisor in Toms River, NJ - CCIT (Job Posting).
- Reliable availability for Full Time, in-person hours and the organizational habit of balancing multiple open repair orders simultaneously.
Working at Aaamidatlantic
Aaamidatlantic is hiring for this role and offers a supportive team environment where Automotive Service Advisors are valued contributors to daily customer satisfaction in Toms River, NJ - CCIT (Job Posting).
How to Apply
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To apply for this job please visit aaamidatlantic.wd5.myworkdayjobs.com.
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Listing facts
- Role Automotive Service Advisor
- Employer AAA Mid-Atlantic
- Location Toms River, NJ - CCIT (Job Posting)
- Type Full Time
- Posted July 13, 2026
- Apply by 2026-08-12
- Country context US
- Overview Full original description on this page (434 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Automotive Service Advisor
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
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Occupation family: Automotive Service Advisor
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