Automotive Service Advisor

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Prepare stories about calming upset customers, translating technical work into plain language, and keeping a busy service lane organized. Be ready to discuss how you prioritize jobs, correct errors, and work with technicians without overpromising timelines.

Fit summary

Strong fit if you like high-touch automotive customer work, steady on-site pace in Toms River, and AAA-style member service. Weaker fit if you want remote work or pure wrenching rather than advising and coordination.

Day in the role

As an Automotive Service Advisor for AAA Mid-Atlantic in Toms River, your day centers on members and shop flow: greeting customers, clarifying service needs, explaining work, and coordinating with technicians. Expect complaint handling, policy questions, and escalations, plus checking job details, schedules, and handoffs so work stays accurate and on time.

Skills to emphasize

Build strength in customer de-escalation, clear service explanations, workflow coordination, and basic record review. No certification resources were provided for this listing.

FAQ from this listing

Is this role remote?

No. The posting is for Toms River, NJ (CCIT), with remote set to off-site only.

What does AAA Mid-Atlantic do?

It is a regional AAA club covering member services and travel/auto safety topics in the Mid-Atlantic area.

What experience helps most?

Hands-on service advising or similar front-desk auto service work, plus calm complaint resolution and clear communication with techs and members.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Company facts (cached)

Website: aaamidatlantic.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Aaamidatlantic is hiring a Full Time Automotive Service Advisor in Toms River, NJ - CCIT (Job Posting) to serve as a key point of contact between vehicle owners and the service team. This Automotive Service Advisor opportunity near Toms River, NJ - CCIT (Job Posting) is ideal for candidates searching for Automotive Service Advisor jobs or Aaamidatlantic careers who thrive on clear communication and efficient service coordination. About the Role As the Automotive Service Advisor with Aaamidatlantic in Toms River, NJ - CCIT (Job Posting), you will manage the complete customer intake and work-order process for vehicle service visits. The position centers on translating owner concerns into accurate repair documentation, setting realistic timelines, and keeping guests informed from drop-off through final walk-around. Because this Full Time role is not remote, you will work on-site in Toms River, NJ - CCIT (Job Posting), collaborating face-to-face with technicians and customers every day. Success means turning every service appointment into a confident, transparent experience that builds long-term loyalty. Your Responsibilities Greet arriving customers promptly, listen carefully to described vehicle symptoms, and collect relevant history for each Automotive Service Advisor write-up. Create detailed service orders, costing estimates, and authorization sheets that technicians can follow without ambiguity. Present findings and recommended maintenance options in plain language, answer questions, and obtain approvals before work begins. Coordinate daily schedules with the shop, monitor progress, and update owners when parts delays or additional discoveries arise. Review completed work alongside customers, explain performed services and warranties, and arrange any needed follow-up appointments. Maintain accurate records of recommendations, invoices, and communications to support quality assurance and future service planning. Qualifications Proven experience or strong aptitude in automotive customer service, preferably as a Service Advisor or similar front-counter role. Solid working knowledge of common vehicle systems and the ability to explain technical terms in everyday language. Excellent verbal communication, active listening, and conflict-resolution skills that put visitors at ease. Comfort with service-management software, digital estimating tools, and basic data entry under time pressure. High school diploma or equivalent plus a professional, welcoming demeanor suitable for an on-site Automotive Service Advisor in…

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Toms River, NJ - CCIT (Job Posting), hybrid, or fully remote?