Auto Repair Service Advisor Maysville, KY

Join Maysville Auto Repair as an Auto Repair Service Advisor in Maysville, Kentucky, where you'll be the trusted connection between our customers and our expert technicians. We're seeking a customer-focused professional who thrives on building lasting relationships and delivering exceptional service experiences in the automotive industry.

About the Role

As a Service Advisor at Maysville Auto Repair, you'll be the face of our shop and the voice of our customers. Your primary focus will be understanding what brings vehicles in, listening carefully to customer concerns, and confidently explaining repair options and maintenance needs in a way that builds trust and confidence. You'll manage the flow of customer interactions, coordinate with our technicians, and ensure every customer feels valued and informed throughout their service experience.

What You'll Do

• Greet customers with professionalism and warmth, creating a welcoming atmosphere that encourages long-term relationships
• Listen actively to customer vehicle concerns and accurately document service requests and repair histories
• Communicate clearly with technicians about customer needs and relay findings back to customers in straightforward, jargon-free language
• Present repair recommendations and maintenance options confidently, helping customers understand the value and necessity of recommended services
• Manage appointment scheduling and shop workflow to maximize customer satisfaction and technician productivity
• Follow up with customers on completed work and address any questions or concerns
• Process payments, paperwork, and maintain accurate service records

What We're Looking For

• Excellent communication and interpersonal skills with genuine interest in helping people
• Ability to translate technical automotive information into clear, understandable terms for diverse customers
• Strong organizational skills and ability to multitask in a busy shop environment
• Customer service experience in automotive, retail, or a similar service-oriented industry (preferred)
• Reliable transportation and availability for full-time work
• Professionalism, integrity, and a commitment to building customer trust and loyalty

About Maysville Auto Repair

We're a locally-owned auto repair shop dedicated to providing quality vehicle service and exceptional customer care to the Maysville community and surrounding areas. We believe every customer deserves honest advice and reliable work.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.