- Company: University of Maryland
- Location: Maryland, US
- Full Time
- Maryland, US
- Apply on company site
University of Maryland at a glance
umd.edu- Founded 1858
- Employees 10000
SEC filings mentioning "University of Maryland": 6,152 — search EDGAR
Federal funding recipient: largest known award $8.7M from the Department of Transportation (started Apr 23, 2020) — via USAspending.gov
Gsa task order award - next generation national household travel survey (nhts) national origin destination data
Source: Wikipedia
The University of Maryland is seeking a dedicated Assistant Director of OUA Customer Service Center to lead front-line service operations on its Maryland, US campus. This full-time, on-site leadership role is ideal for a service-oriented professional who thrives on creating exceptional experiences for students, families, and the wider university community.
About the Role
As Assistant Director of the OUA Customer Service Center, you will oversee the daily activities of a busy support team, ensuring every inquiry is handled with accuracy, professionalism, and care. This is a sedentary, office-based position located in Maryland, US, and is not a remote opportunity.
Key Responsibilities
- Direct the day-to-day operations of the University of Maryland's customer service center, maintaining high standards of responsiveness and quality.
- Support, coach, and develop service staff to deliver consistent, helpful assistance to prospective students, applicants, and visitors.
- Prepare and review data, analyze trends, and use findings to improve service workflows and outcomes.
- Resolve escalated questions and refine processes that strengthen the overall customer experience.
Qualifications
- Demonstrated experience in customer service, contact center, or related operational leadership.
- Strong organizational and analytical skills, including the ability to prepare and interpret data accurately.
- Excellent written and verbal communication abilities.
- Capacity to perform sedentary work, including occasionally lifting or moving objects up to approximately 10 pounds and sustained close visual focus for tasks such as reviewing and analyzing information.
- Comfort with repetitive motion involving the wrists, hands, and fingers during routine office activities.
About University of Maryland
The University of Maryland is a respected public institution committed to academic excellence, discovery, and service. Joining the University of Maryland means contributing to a mission-driven environment where supporting students and the campus community is at the heart of everything we do.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
Explore University of Maryland online
What people say about University of Maryland
- Mimir (YC S15) speeds up feedback with automated grading for professors
- Drug money saved banks in global crisis
- Depression's Upside (2010)
Recent news
- Maryland Men's Soccer Names Three Captains For 2026 - University of Maryland Athletics
- Want stronger readers? Don’t sideline social studies - Maryland Matters
- UMD football player Dontay Joyner pleads guilty in girlfriend threat case - WJLA
- Training Camp Tickets Quickly Claimed, But Open Stadium Practice Still Available - Baltimore Ravens
- The university regent getting paid to lobby against his own school - FOIAball
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Maryland, US
Maryland is a state in the Mid-Atlantic and Southeastern regions of the United States. It borders Virginia to its south, West Virginia to its west, Pennsylvania to its north, and Delaware to its east, as well as with the Atlantic Ocean to its east, and the national capital and federal district of Washington, D.C. to the southwest. With a total area of 12,407 square miles (32,130 km2), Maryland is
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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