- Company: Bfsaulhotels
- Location: Sterling, Virginia
- Salary: $20/hr
Bfsaulhotels at a glance
bfsaulhotels.comFront Desk Supervisor – PM Shift - Holiday Inn Dulles - starting B. F. Saul Company Hospitality Group, Sterling, Virginia
Position Summary
This role is crucial in ensuring exceptional guest service and efficient operations of the front desk during the PM shift. As a Front Desk Supervisor, you will leverage your leadership skills to enhance revenue, optimize profits, and maintain high-quality standards. You will manage assigned staff to guarantee guest satisfaction, foster positive team relationships, and achieve financial goals.
Key Responsibilities
- Evaluate and improve front desk operations to ensure smooth service delivery
- Lead and motivate a team of front desk agents to provide outstanding customer service
- Ensure compliance with company policies and procedures
- Monitor guest check-in and check-out processes for efficiency and accuracy
- Resolve guest complaints and issues promptly and effectively
- Manage daily operations, including shift scheduling and staff coverage
Requirements
- Minimum of 3 years' experience in a supervisory role within the hospitality industry
- Excellent leadership and communication skills
- Strong organizational and time management abilities
- Ability to work flexible hours, including weekends and varying days off
- Affability with a positive attitude towards guests and team members
- Available to start no later than 3pm with weekend availability required
About the Company
B. F. Saul Company Hospitality Group is part of the largest private real estate company in the Washington, D.C. area, boasting over 130 years of operation. The group manages a diverse portfolio of more than 20 business-class hotels featuring top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. With a team of over 1,000 dedicated hospitality professionals, this position offers an opportunity to be part of a dynamic and successful organization.
How to Apply
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