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Expect questions on evening guest recovery, supervising a small desk team, PMS and cash/folio accuracy, and how you prioritize complaints versus arrivals during busy PM hours at a full-service airport-area hotel.
Strong fit if you have hotel front-desk leadership experience, calm evening-shift stamina, and can represent B. F. Saul hospitality standards at Holiday Inn Dulles in Sterling.
As Front Desk Supervisor on the PM shift at Holiday Inn Dulles for Bfsaulhotels, you would lead evening front-office coverage: guest check-in and check-out, room assignments, and resolving stay issues; coach desk agents; coordinate with housekeeping and night audit; and keep lobby service standards through the evening peak and handoff.
No. The listing is on-site in Sterling, Virginia, at Holiday Inn Dulles.
The posting is for a Front Desk Supervisor on the PM (evening) shift.
Bfsaulhotels / B. F. Saul Company Hospitality Group, which operates the Holiday Inn Dulles property.
Website: bfsaulhotels.com
Public cache only — not an employee review.
Front Desk Supervisor - PM Shift - Holiday Inn Dulles - starting at $20/hour B. F. Saul Company Hospitality Group, Sterling, Virginia Position Summary This role is crucial in ensuring exceptional guest service and efficient operations of the front desk during the PM shift. As a Front Desk Supervisor, you will leverage your leadership skills to enhance revenue, optimize profits, and maintain high-quality standards. You will manage assigned staff to guarantee guest satisfaction, foster positive team relationships, and achieve financial goals. Key Responsibilities Evaluate and improve front desk operations to ensure smooth service delivery Lead and motivate a team of front desk agents to provide outstanding customer service Ensure compliance with company policies and procedures Monitor guest check-in and check-out processes for efficiency and accuracy Resolve guest complaints and issues promptly and effectively Manage daily operations, including shift scheduling and staff coverage Requirements Minimum of 3 years' experience in a supervisory role within the hospitality industry Excellent leadership and communication skills Strong organizational and time management abilities Ability to work flexible hours, including weekends and varying days off Affability with a positive attitude towards guests and team members Available to start no later than 3pm with weekend availability required About the Company B. F. Saul Company Hospitality Group is part of the largest private real estate company in the Washington, D.C. area, boasting over 130 years of operation. The group manages a diverse portfolio of more than 20 business-class hotels featuring top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. With a team of over 1,000 dedicated hospitality professionals, this position offers an opportunity to be part of a dynamic and successful organization. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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