Front Desk Supervisor – AC Hotel Downtown Gaslamp

Front Desk Supervisor - AC Hotel Downtown Gaslamp
Pyramid Global Hospitality
United States (nationwide)

Position Summary

The Front Desk Supervisor at AC Hotel Downtown Gaslamp is responsible for overseeing the front desk operations, ensuring exceptional customer service, and managing a team of front desk agents. This role requires strong leadership skills, excellent communication abilities, and a commitment to delivering high-quality guest experiences.

Core Duties

• Supervise and train front desk staff to ensure efficient and courteous service
• Manage check-in and check-out processes, ensuring all procedures are followed accurately
• Handle inquiries, complaints, and special requests from guests in a professional manner
• Coordinate with other departments to resolve guest issues promptly
• Ensure compliance with hotel policies and procedures
• Maintain accurate records of daily operations and reports

Requirements

• Minimum 3 years of experience in a supervisory role within the hospitality industry
• Strong leadership, communication, and interpersonal skills
• Ability to handle multiple tasks simultaneously under pressure
• Excellent customer service orientation
• Proficient in Microsoft Office Suite and hotel management software
• Bilingual (English/Spanish) preferred but not required

Working at Pyramid Global Hospitality

At Pyramid Global Hospitality, we are dedicated to providing our associates with a positive work environment that fosters growth and development. Our comprehensive training programs ensure that you have the tools needed to excel in your role.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join our team of over 18,000 associates and contribute to the success of our growing hospitality management company.