Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to walk through front-desk scenarios: overbooked nights, upset guests, and shift handoffs. Expect questions on coaching agents, balancing speed with service, and working with housekeeping and engineering. Prepare examples of leading a small team, handling cash/folio accuracy, and enforcing brand or property standards without company review data available.
Strong fit if you have hotel front-office experience, calm under pressure, and interest in supervising rather than only working the desk. On-site role (not remote) at an AC Hotel Gaslamp property under Pyramid Global Hospitality. Thin public company and pay data in this package—confirm schedule, union status, and compensation with the employer.
As Front Desk Supervisor at AC Hotel Downtown Gaslamp for Pyramid Global Hospitality, you lead the front-office team through arrivals, departures, and guest issues. Expect shift briefings, room-status checks with housekeeping, cash and folio oversight, and coaching agents on service standards. Peak times center on check-in/out waves; quieter hours go to reports, inventory of amenities, and escalating VIP or complaint cases. You stay visible in the lobby, model brand hospitality, and keep the desk staffed and calm.
No. The listing marks remote as 0, so expect on-site work at the hotel.
Front-desk staffing, guest recovery, shift operations, and coordination with other hotel departments under Pyramid Global Hospitality’s property standards.
No verified pay bands, star ratings, or Glassdoor/Indeed excerpts are in the provided data—ask the recruiter or hotel for ranges and benefits.
Front Desk Supervisor - AC Hotel Downtown GaslampPyramid Global HospitalityUS Position Summary The Front Desk Supervisor at AC Hotel Downtown Gaslamp is responsible for overseeing the front desk operations, ensuring exceptional customer service, and managing a team of front desk agents. This role requires strong leadership skills, excellent communication abilities, and a commitment to delivering high-quality guest experiences. Core Duties Supervise and train front desk staff to ensure efficient and courteous service Manage check-in and check-out processes, ensuring all procedures are followed accurately Handle inquiries, complaints, and special requests from guests in a professional manner Coordinate with other departments to resolve guest issues promptly Ensure compliance with hotel policies and procedures Maintain accurate records of daily operations and reports Requirements Minimum 3 years of experience in a supervisory role within the hospitality industry Strong leadership, communication, and interpersonal skills Ability to handle multiple tasks simultaneously under pressure Excellent customer service orientation Proficient in Microsoft Office Suite and hotel management software Bilingual (English/Spanish) preferred but not required Working at Pyramid Global Hospitality At Pyramid Global Hospitality, we are dedicated to providing our associates with a positive work environment that fosters growth and development. Our comprehensive training programs ensure that you have the tools needed to excel in your role. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join our team of over 18,000 associates and contribute to the success of our growing hospitality management company.
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