- Company: Kopp Travels
- Location: Dunedin, Otago
- Salary: Pay not listed
Kopp Travels at a glance
Kopp Travels — Dunedin, Otago
Role Overview
As a Travel Customer Representative at Kopp Travels, you will be pivotal in supporting our clients from booking to departure and safe return. Your role involves handling inquiries, resolving issues, providing real-time updates on bookings, and ensuring every interaction aligns with our commitment to exceptional service.
Responsibilities
- Assist with client inquiries and provide accurate information about travel options
- Resolve customer complaints and issues promptly and effectively
- Provide regular booking updates to clients via email or phone
- Maintain a high level of professionalism in all interactions
- Stay informed on the latest travel trends, policies, and procedures
Requirements
- Strong communication skills with the ability to handle sensitive information discreetly
- Excellent problem-solving abilities
- Proficient in using CRM systems and basic office software
- Flexible working hours, including some evenings or weekends as required
- A valid New Zealand driver's license is preferred but not essential
More About Kopp Travels
Kopp Travels is a leading travel agency based in Dunedin, Otago. We pride ourselves on offering personalized and reliable services to our clients. Our team of experienced professionals ensures that every client's journey is seamless from start to finish.
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Working in Dunedin, Otago
Weather right now in Dunedin, Otago: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Dunedin is the South Island’s second-most populous city and the main city of Otago; its name comes from the Scottish Gaelic for Edinburgh. Otago sits in the southern half of the South Island, covers about 32,000 km², and had a population near 253,900 as of June 2025.
Otago is a region of New Zealand located in the southern half of the South Island and administered by the Otago Regional Council. It has an area of approximately 32,000 square kilometres (12,000 sq mi), making it the country's second largest local government region. Its population was 253,900 in June 2025.
- Elevation 21m (69 ft)
Source: Wikipedia (state)
About this role & career path
Traits that fit this role
- Attention to Detail
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
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Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Computer & Mathematical occupations earn a national median of $98,769 — via US Census ACS / Data USA
Prepare stories about resolving booking problems, calming stressed travellers, and double-checking details under time pressure. Be ready to show how you explain travel options simply and keep notes accurate for handoffs.
This on-site Travel customer representative role at Kopp Travels fits people who like helping travellers in Dunedin, Otago and stay organised when itineraries change.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Travel customer representative
- Employer Kopp Travels
- Location Dunedin, Otago
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 14, 2026
- Apply by September 13, 2026
- Overview Full job description on this page (216 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Travel customer representative
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Explore related openings
2 other opening(s) at Kopp Travels on Get A Job.AI
Occupation family: Travel customer representative
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