Travel customer representative

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Prepare stories about resolving booking problems, calming stressed travellers, and double-checking details under time pressure. Be ready to show how you explain travel options simply and keep notes accurate for handoffs.

Fit summary

This on-site Travel customer representative role at Kopp Travels fits people who like helping travellers in Dunedin, Otago and stay organised when itineraries change.

Day in the role

As a Travel customer representative at Kopp Travels in Dunedin, a typical day centres on helping travellers with enquiries, bookings, and changes. You would check itineraries, confirm options with suppliers, update records carefully, and explain costs or constraints clearly by phone, email, or face to face when plans shift.

FAQ from this listing

Is this job remote?

No. The listing is for Dunedin, Otago and is not marked remote.

Where is the workplace?

Dunedin, the principal city of New Zealand’s Otago region on the South Island.

What does the title focus on?

Supporting Kopp Travels customers with travel enquiries, bookings, and day-to-day itinerary help.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

O*NET source

Role overview (listing rewrite)

Kopp Travels — Dunedin, Otago Role Overview As a Travel Customer Representative at Kopp Travels, you will be pivotal in supporting our clients from booking to departure and safe return. Your role involves handling inquiries, resolving issues, providing real-time updates on bookings, and ensuring every interaction aligns with our commitment to exceptional service. Responsibilities Assist with client inquiries and provide accurate information about travel options Resolve customer complaints and issues promptly and effectively Provide regular booking updates to clients via email or phone Maintain a high level of professionalism in all interactions Stay informed on the latest travel trends, policies, and procedures Requirements Strong communication skills with the ability to handle sensitive information discreetly Excellent problem-solving abilities Proficient in using CRM systems and basic office software Flexible working hours, including some evenings or weekends as required A valid New Zealand driver's license is preferred but not essential More About Kopp Travels Kopp Travels is a leading travel agency based in Dunedin, Otago. We pride ourselves on offering personalized and reliable services to our clients. Our team of experienced professionals ensures that every client's journey is seamless from start to finish. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Dunedin, Otago, hybrid, or fully remote?