ZAF Customer Service Representative PO PE – Financial / Retail

ZAF Customer Service Representative PO PE - Financial / Retail at Teleperformance, Clarendon Marine, Nelson Mandela Bay

Role Overview

We are seeking a customer-focused Retail Agent to join our team at Teleperformance. In this role, you will be responsible for providing exceptional sales and service support, resolving customer enquiries, and handling account-related issues. Your commitment to delivering outstanding customer experiences while achieving performance targets is crucial.

Day-to-Day Responsibilities

• Provide excellent customer service through phone, email, or in-person interactions
• Resolve customer inquiries and complaints efficiently and effectively
• Process sales transactions accurately and promptly
• Maintain detailed records of customer interactions and account information
• Adhere to company policies and procedures for handling financial and retail operations

Skills & Qualifications

• Strong communication skills, both verbal and written
• Excellent problem-solving abilities
• Familiarity with customer relationship management (CRM) systems
• Basic knowledge of financial services or retail operations is advantageous
• Able to work in a fast-paced environment with minimal supervision
• Proficient in Microsoft Office Suite and other relevant software applications

More About Teleperformance

Teleperformance is a regulated Financial Services company operating primarily in the BFSI sector. As part of our team, you will be contributing to high-quality customer service while working within a supportive and dynamic environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.