Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to role-play calm financial or retail customer scenarios, show clear English communication, and explain how you protect sensitive data, de-escalate frustration, and stay accurate under average-handle-time pressure. Ask how this PO/PE campaign measures quality and schedule flexibility on site.
Strong fit if you want structured contact-center work for financial and retail brands at a global BPO, can work on-site in Nelson Mandela Bay (not remote), and prefer process-driven service metrics over open-ended office roles.
As a ZAF Customer Service Representative (financial/retail) at Teleperformance in Clarendon Marine, expect scheduled phone or digital queues for banking and retail clients: verify accounts, explain products or statements, resolve billing or order issues, log outcomes in CRM tools, and meet handle-time and quality targets under a contact-center schedule.
No. The listing marks remote as off and places the job at Clarendon Marine, Nelson Mandela Bay.
It is a long-running customer-experience and outsourcing company (founded 1978) with a very large global workforce; this opening is CSR work for financial and retail clients.
No. The CERTS pack has no family or resources, so no required certs or costs are specified here.
Website: teleperformance.com
Public cache only — not an employee review.
ZAF Customer Service Representative PO PE - Financial / Retail at Teleperformance, Clarendon Marine, Nelson Mandela Bay Role Overview We are seeking a customer-focused Retail Agent to join our team at Teleperformance. In this role, you will be responsible for providing exceptional sales and service support, resolving customer enquiries, and handling account-related issues. Your commitment to delivering outstanding customer experiences while achieving performance targets is crucial. Day-to-Day Responsibilities Provide excellent customer service through phone, email, or in-person interactions Resolve customer inquiries and complaints efficiently and effectively Process sales transactions accurately and promptly Maintain detailed records of customer interactions and account information Adhere to company policies and procedures for handling financial and retail operations Skills & Qualifications Strong communication skills, both verbal and written Excellent problem-solving abilities Familiarity with customer relationship management (CRM) systems Basic knowledge of financial services or retail operations is advantageous Able to work in a fast-paced environment with minimal supervision Proficient in Microsoft Office Suite and other relevant software applications More About Teleperformance Teleperformance is a regulated Financial Services company operating primarily in the BFSI sector. As part of our team, you will be contributing to high-quality customer service while working within a supportive and dynamic environment. How to Apply To apply for this position, please complete your application directly on this page. If you are redirected, finish submitting your application through the employer's platform. Your detailed resume and cover letter should highlight relevant experience in customer service or retail operations. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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