Travel customer representative

Kopp Travels - Wellington, New Zealand

About This Position

The role of a Travel Customer Representative at Kopp Travels is pivotal in ensuring our clients have an exceptional travel experience. As part of this team, you will be the first point of contact for customers from booking to departure and return. Your responsibilities include handling inquiries, resolving issues, providing real-time updates on bookings, and maintaining high standards of customer service.

Responsibilities

• Handle customer inquiries through various channels including phone, email, and in-person interactions
• Assist with booking management, ensuring accurate and timely information is provided to clients
• Resolve customer issues promptly and effectively, maintaining a positive experience for all travelers
• Provide updates on travel itineraries and any changes that may affect the trip
• Represent Kopp Travels’ commitment to excellence in every interaction with customers

Skills & Qualifications

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and a customer-centric approach
• Proficiency in using travel booking systems and CRM software
• Ability to multitask and manage multiple inquiries simultaneously
• Experience in the travel industry is advantageous but not mandatory

Why Join Kopp Travels

At Kopp Travels, we value our team members and offer a supportive work environment where personal growth and professional development are encouraged. Our commitment to customer satisfaction extends beyond just providing services; it includes creating memorable experiences for our clients.

Apply Today

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