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Be ready to describe how you handle a frustrated customer, prioritise several requests at once, and confirm booking details without errors. Prepare brief examples of service recovery and of explaining travel options in plain language.
A strong fit enjoys helping people plan or fix travel, stays organised with details, and works well face-to-face or by phone in a Wellington office setting. Thin public data on Kopp Travels means company culture and pay should be confirmed directly in the process.
As a Travel customer representative at Kopp Travels in Wellington (on-site), a typical day centres on helping travellers with bookings, itinerary changes, and trip questions. You would take calls or walk-ins, confirm reservations and documents, explain options clearly, and escalate complex issues. Expect steady coordination with suppliers and colleagues so customers leave with clear next steps.
Useful strengths for this role include clear verbal communication, calm problem-solving under time pressure, accurate data entry, and familiarity with booking or CRM tools. No certification resources were supplied for this listing.
The listing is marked non-remote and based in Wellington, Greater Wellington; confirm hours and office expectations with the employer.
At Kopp Travels you would support travellers with bookings, changes, documents, and questions, while coordinating with colleagues and suppliers.
No certification family or resources were provided for this posting; ask the employer which tools or training they use.
Public-domain labor data — prepare examples for 2–3 of these.
Kopp Travels - Wellington, Greater Wellington About This Position The role of a Travel Customer Representative at Kopp Travels is pivotal in ensuring our clients have an exceptional travel experience. As part of this team, you will be the first point of contact for customers from booking to departure and return. Your responsibilities include handling inquiries, resolving issues, providing real-time updates on bookings, and maintaining high standards of customer service. Responsibilities Handle customer inquiries through various channels including phone, email, and in-person interactions Assist with booking management, ensuring accurate and timely information is provided to clients Resolve customer issues promptly and effectively, maintaining a positive experience for all travelers Provide updates on travel itineraries and any changes that may affect the trip Represent Kopp Travels’ commitment to excellence in every interaction with customers Skills & Qualifications Excellent communication skills, both written and verbal Strong problem-solving abilities and a customer-centric approach Proficiency in using travel booking systems and CRM software Ability to multitask and manage multiple inquiries simultaneously Experience in the travel industry is advantageous but not mandatory Why Join Kopp Travels At Kopp Travels, we value our team members and offer a supportive work environment where personal growth and professional development are encouraged. Our commitment to customer satisfaction extends beyond just providing services; it includes creating memorable experiences for our clients. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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