- Company: Oaks Hotels
- Location: New Zealand (nationwide) (nationwide)
- Salary: Pay not listed
Oaks Hotels at a glance
SEC filings mentioning "Oaks Hotels": 1 — search EDGAR
3 employees covered under a retirement plan (2021 filing) — via DOL Form 5500 / EFAST2
Front Office Manager at Oaks Hotels in New Zealand (nationwide) (nationwide)
About This Position
Oaks Wellington Hotel is seeking an experienced, professional, and enthusiastic Front Office Manager to lead their Front Office team on a full-time basis. As the first point of contact for guests, you will create a warm and welcoming environment that ensures every guest feels at home from the moment they step into our hotel.
Your Responsibilities
- Lead and manage the Front Office team to ensure smooth operations and exceptional customer experiences.
- Oversee check-in, check-out, and reservation processes with efficiency and accuracy.
- Maintain high standards of guest service and satisfaction through proactive communication and problem-solving.
- Ensure compliance with hotel policies and procedures, including safety protocols and quality standards.
- Collaborate with other departments to enhance overall guest experience and operational efficiency.
Who We're Looking For
We are looking for a detail-oriented individual who possesses excellent leadership skills and the ability to handle multiple tasks simultaneously. You should have a proven track record in front office management, along with strong interpersonal and communication skills. A background in hospitality or related fields is highly desirable.
About the Company
Oaks Hotels is a reputable hotel chain based in New Zealand (nationwide) (nationwide), known for its commitment to providing top-notch service and creating memorable experiences for guests. Our hotels are located in prime locations across the country, offering a blend of comfort, convenience, and elegance.
Next Steps
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You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Oaks Hotels online
Working in New Zealand (nationwide) (nationwide)
New Zealand (nationwide) / Aotearoa is an island country in the southwestern Pacific, made up of the North Island, the South Island, and hundreds of smaller islands east of Australia across the Tasman Sea. Work and guest demand can vary by city and tourism season across the two main islands.
🇳🇿 Relocation safety for New Zealand (nationwide): Very Safe — via Warnely, CC BY 4.0
National unemployment rate in New Zealand (nationwide): 5.1% — via World Bank
GDP per capita in New Zealand (nationwide): $49,591 — via World Bank
Consumer price inflation in New Zealand (nationwide): 2.8% (annual) — via World Bank
Real GDP growth in New Zealand (nationwide): 0.5% (annual) — via World Bank
Average hours worked per year in New Zealand (nationwide): 1,723 — via OECD
About this role & career path
Front Office Manager maps to lodging management (SOC 11-9081.00). Core work includes guest service and complaint resolution, registration, coordination with other managers, monitoring facility revenue, and managing temporary or permanent lodging. Source: O*NET 11-9081.00.
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Integrity
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 4: Considerable Preparation Needed. Most of these occupations require a four-year bachelor's degree, but some do not. — via O*NET
Industry news
- Q&A with Josh Martin, CPA, Founder of Martin Business Management: Rethinking the Business Management Model - citybiz
- 2025 trends: Here are the best industries and cities for US small businesses - Tacoma News Tribune
- Marquis Who's Who Honors Rhiannon R. Johnston for Expertise in Business Management - 24-7 Press Release Newswire
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Management occupations earn a national median of $86,012 — via US Census ACS / Data USA
Build the skills for this role
Build guest-service leadership, revenue awareness, and cross-department coordination. Free resources aligned to general operations management:
Free & low-cost learning resources
Be ready with examples of resolving guest complaints, setting or defending room rates and budgets, cooperating with other department managers, and monitoring hotel revenue. Expect scenarios on front-desk peaks, policy questions, and keeping lodging standards consistent across shifts.
Strong fit if you enjoy high-contact guest leadership in a hotel brand setting, can stay calm under complaint pressure, and are comfortable balancing service quality with revenue and team coordination at Oaks Hotels in New Zealand (nationwide) (on-site role).
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Front Office Manager
- Employer Oaks Hotels
- Location New Zealand (nationwide) (nationwide)
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 13, 2026
- Apply by September 12, 2026
- Country New Zealand (nationwide)
- Overview Full job description on this page (253 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Front Office Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Greet and register guests.
- Monitor the revenue activity of the hotel or facility.
- Manage and maintain temporary or permanent lodging facilities.
Explore related openings
Occupation family: Front Office Manager
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