- Company: Conduent
- Location: Concord, New Hampshire
- Salary: Pay not listed
Conduent at a glance
conduent.com- Founded 2017
SEC filings mentioning "Conduent": 1,000 · SIC industry: Services-Business Services, Nec — search EDGAR
Most recent 8-K (material company event) filed: Aug 10, 2026 — view filing
Conduent is a U.S. business-services firm formed in 2017 when Xerox spun it out. Headquartered in Florham Park, New Jersey, it runs digital platforms for companies and governments and employs over 54,000 people in 24 countries (Wikipedia). Recent company news includes planned sales of its tolling and public-transit units.
2,993 Wikipedia views in July 2026 — a rough gauge of public visibility.
CALL CENTER SUPERVISOR — Conduent, Concord, New Hampshire
About the Role
We are seeking an experienced, hands-on Call Center Supervisor to lead a team in a fast-paced customer service environment. This role is responsible for driving operational performance, coaching team members, ensuring service quality, and maintaining compliance with program requirements.
Day-to-Day Responsibilities
- Drive operational performance by setting goals and monitoring progress
- Coach and mentor team members to improve customer service skills and productivity
- Ensure high standards of service quality are maintained at all times
- Maintain compliance with program requirements, policies, and procedures
- Oversee daily operations, manage schedules, and resolve issues as they arise
- Analyze performance data to identify areas for improvement and implement changes accordingly
Skills & Qualifications
- Proven experience in a supervisory role within a call center environment
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Familiarity with customer service best practices and quality assurance procedures
- Proficient in Microsoft Office Suite, CRM systems, and other relevant software tools
- Experience with performance management and team building
- Compliance with regulatory requirements related to customer service and data privacy
Why Join Conduent
Join a company that values its employees and provides opportunities for growth and development. As part of the Conduent team, you will have access to comprehensive training programs, competitive compensation packages, and a supportive work environment.
Ready to Apply?
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Your journey with Conduent begins here!
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Conduent online
What people say about Conduent
- 221 Cannon is Not For Sale
- Find SF parking cops
- Smishing scam regarding debt for road toll services
- Composer – Disable GC when computing deps and refs
Recent news
- General Counsel Of Xerox Spinoff Conduent To Exit July 31 - Law360
- Conduent Announces Agreement to Sell Its Tolling Business to Quarterhill Inc. for $70 Million - news.conduent.com
- Analysts Offer Insights on Technology Companies: Conduent (CNDT) and Navitas Semiconductor (NVTS) - The Globe and Mail
- Conduent Announces Agreement to Sell Its Public Transit Business to Modaxo for $164 Million - AOL.com
- Conduent to sell tolling business to Quarterhill for $70M - NJBIZ
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Concord, New Hampshire
Weather right now in Concord, New Hampshire: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
This role is listed in Concord, New Hampshire, New Hampshire—a New England state bordering Massachusetts, Vermont, Maine, and Quebec. Concord is the state capital; the listing is on-site (not remote).
New Hampshire is a state in the New England region of the Northeastern United States. It borders Massachusetts to the south, Vermont to the west, Maine and the Gulf of Maine to the east, and the Canadian province of Quebec to the north. Of the 50 U.S. states, New Hampshire is the seventh-smallest by land area and the tenth-least populous, with a population of 1,377,529 residents as of the 2020 cen
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 209,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Cost of living in New Hampshire: 4.2% above the national average — via BEA
Minimum wage in New Hampshire: $7.25/hr — via FRED
Real GDP per capita in New Hampshire: $68,446 — via FRED
Home prices in New Hampshire (year over year): +5.3% — via FRED
Median household income in Merrimack County: $93,944 — via US Census ACS / Data USA
Average commute time in Merrimack County: 27 min — via US Census ACS / Data USA
Most common commute in Merrimack County: Drove Alone (73%) — via US Census ACS / Data USA
Households with home internet in Merrimack County: 93% — via US Census ACS / Data USA
Nearby history: Upham--Walker House, listed 1980 (79m away) — via National Register of Historic Places
Typical climate: average high 56°F / low 35°F year-round (summers around 77°F, winters around 14°F) — via NOAA 1991-2020 Normals
Walkability: Above average walkable — via EPA National Walkability Index
Typical rent nearby: $1,504/mo · $1,974/mo — via HUD Fair Market Rents
- Elevation 89m (292 ft)
Source: Wikipedia (state)
Build the skills for this role
Prioritize team leadership in high-volume contact centers, workforce and quality metrics, de-escalation coaching, and comfort with multi-client BPO tooling. No specific cert path is provided for this listing.
- How you coach agents on quality and handle escalations under SLA pressure
- Examples of improving AHT, CSAT, or attendance on a team
- Experience with multi-program or government/client service environments like Conduent’s
Strong fit if you have supervised contact-center teams, can run metrics-driven coaching, and are open to on-site work in Concord for a large multi-client services provider.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Call Center Supervisor
- Employer Conduent
- Location Concord, New Hampshire
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 12, 2026
- Apply by September 11, 2026
- Country United States
- Overview Full job description on this page (259 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — 221 Cannon is Not For Sale
- Hacker News — Find SF parking cops
- Hacker News — Smishing scam regarding debt for road toll services
- Hacker News — Composer – Disable GC when computing deps and refs
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
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